Westpac names Matchboard one of Australia’s top 200 Businesses of Tomorrow
SYDNEY, AUSTRALIA — April 13, 2017 B2B matching site Matchboard has been named one of Westpac’s top 200 “businesses of tomorrow”, a vote of confidence in the company’s unique trust-based platform for matching buyers and sellers in the sales and service arena. View media release
Automation and Globalisation reshaping BPO
SYDNEY, AUSTRALIA — March 6, 2017 The BPO industry is at a turning point – automation of back office and contact centre processes is rising steadily, eating into the BPO vendors’ bread-and-butter; and client focus on customer experience outcomes is causing a rethink in location strategy. Against this backdrop, countries such as Fiji, South Africa and New Zealand are challenging the historical bastions of BPO, India and the Philippines, for a slice of the Australian market.
These are some of the conclusions of a study by Matchboard, which analysed 493 BPO requests, and 45 chatbot and speech analytics requests, in 2015 and 2016. View media release
Matchboard awarded Government grant for international expansion
Matchboard expands to the UK market
SYDNEY, AUSTRALIA — June 2016 Matchboard is preparing to launch in the UK, under its international brand, AboutMatch. View media release: Aussie matching site brings “smart sourcing” to the UK
1250 clients, $14.2 million in deals …start-up Matchboard turns 3
SYDNEY, AUSTRALIA — September 2015 Matchboard, a B2B matching platform which launched in 2012, celebrated its three-year milestone this month with some statistics which attest to the success of its unusual business model, built entirely on trust.
View media release: 1250 clients, $14.2 million in deals…Matchboard turns 3 View business highlights infographic.
Matchboard propels LikeBillions into Australian market with revolutionary new technology - Web Voice Synchronisation (WVS)
SYDNEY, AUSTRALIA — March 2, 2015 LikeBillions has announced it is entering the Australian market, with its patented Web Voice Synchronisation (WVS) platform. WVS integrates contact centres and digital marketing through rotating phone numbers, uniquely identifying a caller’s web session and presenting this data to a company’s contact centre.
View media release: Matchboard propels LikeBillions into Australian market
Aussie Internet service finds cure for search engine blues
SYDNEY, AUSTRALIA — November 11, 2014 Searching online for a suitable product or
service provider can be a highly frustrating experience, when you get hundreds
of thousands of results returned by search engines. The question, “Where do I start?” echoes in offices everywhere, from start-ups to
large enterprise. Two-year-old
Matchboard is helping to relieve some of this frustration for people trying to
locate “perfect match” suppliers for their business needs. The Aussie Internet company has proven its free
buyer-supplier matching service works, celebrating its 1000th client
this month. Managing Director, Sharon Melamed, said, “We’ve
just completed our 1000th client request, and I’m pleased to say it
was for an extremely worthy cause. We helped Royal Society for the Blind (a
national blindness agency providing free services to people who are blind or
vision-impaired) with an urgent
requirement for a tele-fundraising service.
Our matching software quickly identified a shortlist of three call
centre providers in Australia, with the requisite experience in the not-for-profit
sector. They’re now up and running with
the chosen supplier.”
View media release: Aussie Internet service finds cure for search engine blues
Contact Centre Matching Service turns Two, reveals Buyer Trends
SYDNEY, AUSTRALIA — September 19, 2014 Matchboard, a free online matching service for the contact centre industry, celebrated its two-year milestone this month. M.D. Sharon Melamed said, “Almost 1000 requests have been submitted and hundreds of deals signed as a result of our service for the industry.” The company’s website shows testimonials from many clients, from SMEs to large enterprise and government agencies. The key benefit cited is the time companies can save in searching for the “right-match” vendors.
View media release: Contact Centre Matching Service turns Two
Need a room full of prospects? Matchboard launches off-line matching.
SYDNEY, AUSTRALIA — June 5, 2014 Matchboard has announced an off-line model, bringing companies and prospects together face-to-face, in an intimate boardroom setting. The concept is that Matchboard works one-on-one with a company (in its supplier community) to produce a boardroom lunch, where Matchboard’s role is to fill the room with 10-20 prospects who match a set of pre-defined criteria.
View media release: Matchboard launches offline model, media release June 2014.pdf
Call Centre Map guides companies through on-shore/off-shore debate
SYDNEY, AUSTRALIA — November 8, 2013 An interactive map has been launched to combat misconception about foreign accent in call centres around the world. The click-and-play audio map enables the user to listen call samples from Australia, New Zealand,
South Africa, Philippines, India, Fiji and Indonesia. The Call Centre Audio Map, a world-first initiative developed by online B2B matching site,
Matchboard, is designed to help companies draw informed conclusions about
accents when considering location options for their call centre.
View media release: call centre audio map media release November 2013.pdf
Matchboard helps companies find best suppliers for customer acquisition and customer service needs
SYDNEY, AUSTRALIA — October 28, 2013 Since its establishment in April 2012, Matchboard has helped countless businesses with smart sourcing for sales, service, and back-office support. Through utilising its wide supplier database and custom-built matching engine, Matchboard helps companies find the best suppliers for their customer acquisition and customer service needs - everything from call centres to CRM systems, outsourcing, digital marketing, training & consulting services.
Free Web Service helps overseas companies set up in Australia / New Zealand
SYDNEY, AUSTRALIA — July 26, 2013 — Matchboard, a free online tool for the customer management
industry in Australia and New Zealand, is servicing an increasing number of
requests from US, UK and European companies looking to establish a presence in
the region. According
to Managing Director, Sharon Melamed, one of the biggest success drivers in
international expansion is finding the right partners, however “due diligence
is often challenging when you’re sitting thousands of miles away.”
View media release: Helping companies set up in Australia media release
Smart new way to find Digital and Data service providers
SYDNEY, AUSTRALIA — March 3, 2013 — Six-month old start-up Matchboard has launched “digital” and “data”
categories on its free online platform matching
buyers and suppliers. Companies can now
enter their needs for a range of “digital” services - from web design to social
media marketing and online advertising - and connect with a shortlist of
suppliers to help.
View media release: Digital and Data services media release
Matchboard unites boutique Outsourcers
SYDNEY, AUSTRALIA — November 12, 2012 — i-Direct has acquired Sydney-based call centre company, CDM Telemarketing, giving birth to a new brand in the outsourced call centre market: CDM Direct. The two companies came together through industry matchmaking service, Matchboard. Matchboard was tasked with finding a strategic investor for CDM, which has been operating a 40-seat centre in Sydney for almost 20 years, serving an impressive client list in both the private and public sector. Nine expressions of interest were received, with i-Direct ultimately purchasing the company this week for an undisclosed sum.
View media release: CDM and Matchboard media release.pdf
New Online Matching Service connects buyers with suppliers
$15 million Take-off!
SYDNEY, AUSTRALIA — October 22, 2012 — Start-up Matchboard’s free online tool matching buyers with suppliers has taken off: the company clocked up approximately $15 million in sourcing requests since its September launch. Matchboard’s simple proposition is “enter your business needs and get connected with suppliers who can meet them”. Not only is the service disarmingly simple, it’s free to use, which appeals to a client-base ranging from small business owners to procurement managers at large enterprise.
View media release: Oct.21 Media Release.pdf
SYDNEY, AUSTRALIA — September 3, 2012 — Matchboard, a web-based service matching buyers and suppliers, launched today, under the mantra, "Smart Sourcing for Sales, Service and Back Office".
View media release: Sep.3 Media Release.pdf