Lessons in BPO Procurement from Origin Energy

Leading the Retail Procurement team at Australia‚Äôs largest energy retailer, Origin Energy, is Glenn Watkins. In this exclusive Matchboard interview, Glenn reveals lessons learnt in procuring business process outsourcing (BPO) services and offers some valuable tips to potential partners. The energy sector relies heavily on outsourcing for customer management functions. What are the most critical….

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