Going to market for contact centre outsourcing?

Outsourcing contact centre services can be a powerful strategy to lower cost, improve customer experience, and acquire and retain customers. But selecting the right partner is key. An RFP is an objective way to assess and compare vendor offerings. Based on decades of experience in contact centre procurement, we’ve developed an RFP template, so you don’t need to reinvent the wheel.

Whether it’s single-channel or multi-channel, in Australia or offshore, our RFP can be customised for all requirements, small and large. And we’ll pair you with a consultant if you need help with customisation.

The Template is available free of charge to organisations planning to outsource contact centre activity. If you are a consultant or other organisation wishing to obtain a copy of the Template for commercial purposes, please contact sales@matchboard.com.au for pricing.

About Matchboard

Matchboard is a free online platform which helps businesses save valuable time in locating “perfect match” suppliers for contact centres and customer experience. Unlike search engines, where you enter a few keywords, Matchboard uses powerful matching software to intelligently interpret your needs and quickly connect you with the right suppliers to assist. We cover all the products and services you need to acquire, retain, support, understand and delight your customers.

Matchboard is a proud partner of Auscontact.