Smart sourcing for sales, service and back office
Call Centre Audio Map
Matchboard's Call Centre Audio Map allows you to click on a country and hear a call sample, illustrating a "typical" accent for English-language calls in that country. The Map is a world-first initiative, designed to help companies draw informed conclusions about accents when considering location options for their call centre.
Our call samples are used by executives around the world to support business cases and presentations for onshore, near-shore and offshore service delivery. We'll be adding more call samples from different countries over time. So please click on a country to get started.
Click
Register
Listen
Select a country to listen to a variety of call samples
South Africa
Customer Service Call (travel)
Click on an icon to hear a 'typical' call sample
India
Customer Service Call (media)
Help Desk call (media)
Click on an icon to hear a 'typical' call sample
Indonesia
Customer Service Call (B2B)
Customer Service Call (telco)
Click on an icon to hear a 'typical' call sample
Philippines
Customer Service Call (B2B)
Help Desk Call (media)
Inbound (retail)
Click on an icon to hear a 'typical' call sample
Australia
Customer Service Call (travel)
Click on an icon to hear a 'typical' call sample
Fiji
Customer Service Call (telco)
Customer Service Call (travel)
Click on an icon to hear a 'typical' call sample
New Zealand
Customer Service Call (media)
Sales Call Outbound (energy)
Click on an icon to hear a 'typical' call sample
If you have any questions at all, please don't hesitate to contact us.
The Call Centre Audio Map is sponsored by:
