CX and Contact Centre Leaders are navigating a fast-paced landscape, balancing excitement and pressure as technology rapidly transforms the customer experience.
Join your peers for a premium roundtable lunch where we’ll cut through the noise and explore, through the lens of Amazon Connect and GenAI:
- Practical strategies to deliver contextual, personalised, and automated customer service across every channel-calls, SMS, email, video, chat, bots, apps, and more
- Tools and techniques to empower agents, boost productivity, and drive deeper engagement
- A hands-on look at GenAI-powered self-service, showing how customers can resolve issues instantly and seamlessly
- Insights on leveraging AI to uncover customer trends and optimise capacity planning
- The latest in virtual hold, voice biometrics, and CRM integrations
This event is a unique opportunity for both existing AWS clients and those on other platforms to discover the Art of the Possible in CX, while building connections and sharing ideas with industry peers.
Proudly sponsored by iCXeed.
Please note: We regret that vendors and consultants cannot register for this event, which is designed for senior CX and contact centre leaders at private sector businesses.
