Media coverage

Top Tips for Generating Innovative Startup Business Ideas (CEO Blog Nation)

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World's top 30 contact center leaders to follow in 2025 (CX Network)

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How has AI revamped your workflow? (Dynamic Business)

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This International Women’s Day, the focus is on women of influence (The CEO Magazine)

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Small business trends to watch in 2025 (Dynamic Business)

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Choosing the right brand and domain name for your business: seven things to consider (Inside Small Business)

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How to Manage New Sales Inquiries for Optimal Conversion (Whistle podcast)

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What does it take to deliver world-class customer service? (Dynamic Business)

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Auscontact announces 2024 top 100 contact centre influencers (Contact Centre Magazine)

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Personalization techniques to enhance customer experience (Dynamic Business)

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The future of e-commerce: Trends and predictions (Dynamic Business)

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How to develop a CSR strategy (Dynamic Business)

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How incorporating international attitudes can improve Australian service culture (Callo Podcast)

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Do more with less: The SME’s guide to effective outsourcing (Dynamic Business)

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David's Diaries podcast with Sharon Melamed

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Introducing Business Matchmaker – Sharon Melamed (FemFounder)

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Role of Outsourcing in Contact Centres (Contact Centre Magazine)

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Building Online Marketplaces with Matchboard's Sharon Melamed (Parpera)

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WINNERS ANNOUNCED: 2023 Executive of the Year Awards (CEO Magazine)

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The talent battle: Winning strategies to attract and keep top employees (Dynamic Business)

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Are Fijians an Optimistic People? (The Centre for Optimism)

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Do Australian corporations truly care about customer experience? (CX Focus)

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Holly Ransom interviews Sharon Melamed (Disrupt Radio)

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Work from home era pushes more tech jobs offshore (The Australian Financial Review)

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Matchboard's Sharon Melamed named Finalist for Entrepreneur of the Year (CEO Magazine)

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How to make your customer service stand out from the crowd (ICMI)

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How to craft compelling social media content for SMEs (Dynamic Business)

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Matchmaking the future of CX Suppliers (CSIA)

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Contact Centre Procurement Trends (Contact Centre Magazine)

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Matchboard shortlisted alongside NBN and Telstra companies for Best Digital Platform award (ACOMMS)

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Focus on mental health in the contact centre (ICMI)

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Top 100 Influencers in the Contact Centre Industry (Contact Centre Magazine)

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How to evaluate a contact center outsourcer (ICMI)

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How much of your CX strategy should be managed by someone else? (CX Focus)

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How contact center customer service differs in 5 countries (ICMI)

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Introducing ICMI's featured contributors for 2023 (ICMI)

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Work from home business owners share secrets to success (Daily Telegraph)

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How Smart50 winners and new entries use shared values, fun and failure to motivate their people (SmartCompany)

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Winners, Australian Small Business Champion Awards

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We asked Smart50 alumni what keeps them up at night. This is what they said. (SmartCompany)

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Matchboard named Finalist in ARN Innovation Awards 2022 (ARN)

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Sharon Melamed Shares the Secrets behind Matchboard, Australia’s Leading B2B Matchmaking Platform (Tubertorial)

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Digital asset tax break: How one small business is making the most of it (prospa)

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Meet the WIICTA winner: Sharon Melamed of Matchboard (ARN)

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6 expert opinions on why government agencies need a chatbot in 2022 (Clevertar)

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5 ways to supercharge your online sales (finder)

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ARN Women in ICT Awards: and the winners are… (ARN)

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Interview with Matchboard's Sharon Melamed (Kalkine TV)

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Building up your small business squad (AON)

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Exclusive stories of successful entrepreneurs (Thrive Insider)

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FINALISTS ANNOUNCED: 2021 Executive of the Year Awards (CEO Magazine)

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Mumpreneurs Guide: Tools and Tips to help run your own business (Bizcover)

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Top 50 Small Business Leaders 2021 (Inside Small Business)

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9 important business trends for the new financial year (finder)

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ARN unveils record-breaking number of finalists for new-look Women in ICT Awards (ARN)

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Interview With Sharon Melamed, Managing Director at Matchboard (CXBuzz)

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Federal Budget 2021: What’s small business hoping for this year? (MYOB)

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How to stop chasing invoices and start getting paid (Prospa)

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5 pearls of business wisdom from rockstar women entrepreneurs (Prospa)

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Women in Stem (Future Learning Magazine)

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‘Close-Up’ with ‘Business Mastermind’ Sharon Melamed (Stories Ink)

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Five Ways to Earn True Customer Loyalty Online in 2021 (Power Retail)

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How to come up with a successful business idea (Mums & Co)

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Founding a Business Matchmaking Platform with Sharon Melamed (Female Founders Network)

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Learn About an Australian Business Matchmaker who Found New Opportunities in COVID (startup.info)

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5 Things You Need To Know To Successfully Run a Live Virtual Event (Authority Magazine)

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How to Write a Content Brief for a SaaS Blog (Content Kapow)

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Meet MessageMedia’s small business grant winners (MessageMedia)

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Treat AI Voicebots As Part Of A Holistic Strategy (Which-50)

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The Journey Of A Non-Techy Tech Founder, Radio Interview with Sharon Melamed, Founder Of Matchboard (Small Biz Matters)

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Why Your B2B Content Should Be Built for the Few (CMS Wire)

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What Does Good Customer Experience Look Like in 2020? (Power Retail)

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Matchboard named Finalist in ACOMM 2020 awards in Innovation (SME) category

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Re-shoring and chatbots: Is Australia's COVID-19 response proof customer service has changed forever? (MYCustomer)

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Ahron Young interviews Matchboard (ticker TV)

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Where the Customer Experience Focus Is Shifting in the Immediate Future (CMSWire)

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Even More Tips from Start-Up Founders & Entrepreneurs (CUA)

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Top Tips from Startup Founders & Entrepreneurs (CUA)

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Leadership Conversations with CLAU. (Youtube)

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BPOs face uncertain post-pandemic future (BusinessWorld)

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Matchboard wins prize in Mumbrella’s Business Boost competition (Mumbrella)

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Companies dial up virtual contact centres (iStart)

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COVER STORY: Contact Centres In The Era Of Covid-19 (Which-50)

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Outsourcing Sector Immune to Coronavirus – For Now (Contact Center World)

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The Impediments To Implementing AI And Machine Learning (Which-50)

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Matchboard's Sharon Melamed Entrepreneur of 2019 (Slatterys)

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Top Five Use Cases for Speech Analytics (Customer Think)

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Women in ICT Awards 2019: and the winners are… (ARN)

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Let’s give bootstrappers the respect they deserve (Kochie's Business Builders)

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Double disruption: Sharon Melamed (The CEO Magazine)

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Matchboard Contact Centre And CX Guide Reveals Cloud Vs On-Premise Advantages (Which-50)

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Bias In Recruitment: How To Avoid It In Your Hiring Process (Capterra)

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Matchboard's Sharon Melamed finalist for Women in ICT Entrepreneur Award (ARN)

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20 Expert Tips: How to Start Selling Professional Services Online (Leadpages)

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Matchboard honoured twice in Which-50 Digital Experience awards (which-50)

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Upselling customers adds ROI gold to contact center channels (TechTarget)

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5 fascinating facts about call centres that may help your business (BBB)

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What CRM Tactics Can Help Build Online Sales? (Power Retail)

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An opportunity often ignored – the case for Kiosks (Marketing Magazine)

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Why this International Women's Day we should be celebrating entrepreneurship (Dynamic Business)

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Digital entrepreneur's holiday in the Startup Nation provides platform for the Business Matchmaker (Dynamic Business)

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Why startup Matchboard ditched the country manager model for licensing in its UK expansion (Startup Daily)

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Website Dos and Don'ts (SmartCompany)

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Making matches in cyber heaven (CX Focus)

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NORA's Paul Greenberg interviews Sharon Melamed of Matchboard (video - NORA)

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People Watch - Sharon Melamed, Matchboard (Slattery's Watch)

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Matchboard offers tips to deal with business setbacks (Daily Telegraph)

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Matchboard highlighted in the Senate as a success story for government grant

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Big benefits from business travel (that you may not know about) (Smartcompany)

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Why small businesses are outsourcing to South Africa (Sydney Morning Herald)

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Small businesses: the social influencers (The Age)

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How to Acquire New Customers on a Shoestring Budget (Bizcover)

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Outlook rosy for small business (Sydney Morning Herald)

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Fake competitor reviews causing “stress and trouble” for over one third of Australian business (smartcompany)

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The Matchmaker: Sharon Melamed, Founder & MD of Matchboard, AboutMatch (The CEO Magazine)

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How Matchboard Uses Data To Tailor Its Offering (Which-50)

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CX Trends: in the spotlight with Sharon Melamed of Matchboard (IQPC)

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Interview with Matchboard (NORA - National Online Retailers Network)

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What's the most profitable industry? (smh.com.au)

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Building a business on trust (MYOB)

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Interview with Matchboard's Sharon Melamed (Qantas Talking Business, hosted by Alan Kohler)

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"My trusted business connections told me I'm mad": a charging model where honesty is the only policy (Dynamic Business)

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5 innovative start-ups founded by women (In the Black)

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Adapting to the Contact Centre of the Future (Ashton Media)

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Aussie tech stars earning a motsa (smh.com.au, The Age)

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A Perfect Match (The CEO Magazine)

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Looking for a Supplier in Australia? (ICMI)

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Top 9 LinkedIn profiles for the Digital Industry: Matchboard's Sharon Melamed named (Dynamic Business)

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Find Suppliers ...the smart way. (Regus)

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Matchboard interview in Start-ups need more government support: survey (SMH)

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Cool Tool for IT Sourcing Takes Off (ITWire)

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Matching Service connects Buyers with Suppliers (Fifth Quadrant)

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New On-Line Matching Service connects buyers with suppliers (PP Online, Procurement Professional Magazine)

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