Financial Review shortlists Matchboard for Customer Champions List

May 23, 2024 – Matchboard has been shortlisted for the The Australian Financial Review Customer Champions List. This list, in association with Kearney, showcases “organisations that are champions in the eyes of customers and shareholders as a result of taking a different approach to business. These organisations have succeeded in purposefully delivering outstanding customer value….

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CEO Magazine announces Australia’s Executives of the Year 2023

November 16, 2023 – At The CEO Magazine’s Executive of the Year Awards, Australia’s most prestigious business awards event, Matchboard’s Founder, Sharon Melamed, was named runner-up, Entrepreneur of the Year 2023. A panel of seven judges included Ronni Kahn, CEO and Founder, Oz Harvest and Andrew Hume, CEO, Converge International. Melamed said, “I am so….

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Matchboard named Australia’s Best Digital Platform at ACOMM Awards

July 27, 2023 – Matchboard was named Best Digital Platform in Australia at the ACOMM Awards.  Shadow Minister for Communications, the Hon. David Coleman MP, presented the award at the communications industry’s annual night of nights in Sydney. Other finalists were nbn® Australia, CIMET and Telstra’s Amplitel, and the panel of judges included Michael Malone,….

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Matchboard launches Industry Advisory Board

Sydney, November 1, 2022: Matchboard has announced the appointment of four executives to an Industry Advisory Board. They are: – Beth Parkin (Executive Director Service Design & Delivery, Lifeline Australia) – Margot Birbeck (Director of Customer Operations, prospa) – Ayelet Mendel-Girin (Group Head of Customer Experience, humm) – Angelo Azar (Chief Operating Officer, Honey Insurance)….

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Matchboard wins coveted Business Services Champion award – again

April 28, 2023 – Matchboard has been named Business Services company of the year in the Australian Small Business Champion awards, for the second year in a row. The awards ceremony, hosted by Nine’s Peter Overton, attracted more than 1000 guests at The Star Sydney. The Awards are the only national recognition program for Australian….

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Swamped online retailers turn to Fiji for customer service support

Sydney: January 16, 2022: Online marketplaces and ecommerce sites have enjoyed unparallelled growth during the pandemic. With this surge in demand comes a rise in customer service and swamped retailers are turning to outsource partners for help. Sharon Melamed, Founder of Matchboard, says her matching site has received a higher than ever number of outsourcing….

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Matchboard launches 2021 Guide to Technology for Contact Centres and Customer Experience

March 2021, Sydney: Matchboard has launched its Guide to Technology for Contact Centres and CX (2021 edition) to provide technology buyers with an independent overview of the most popular technologies powering and transforming today’s customer experience. In launching the Guide, Matchboard’s Sharon Melamed said, “The contact centre/CX software marketplace is changing so rapidly, with new….

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Matchboard’s Sharon Melamed appointed to Industry Advisory Board

SYDNEY — December 1, 2020 — Matchboard’s Sharon Melamed has been appointed to the Industry Advisory Board of the University of Sydney School of Computer Science. Melamed said, “COVID seems to have triggered a trend for organisations to appoint entrepreneurs to their boards as a way of fostering a spirit of innovation. I am excited….

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Mumbrella awards Matchboard $15,000 Business Boost

SYDNEY — April 27, 2020 — Mumbrella announced Matchboard as a runner-up in their Business Boost contest aimed to support SMEs through Covid-19. More than 200 companies applied in a highly competitive process judged by five luminaries in the Australian media and marketing industry. Matchboard will receive $15,000 worth of digital advertising on the Mumbrella….

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Matchboard launches Free Contact Centre Hotline

SYDNEY — April 7, 2020 — In response to unprecedented demand on contact centres in Australia, Matchboard has launched the Contact Centre Hotline to provide free phone advice on any contact centre challenge or question an organisation may have.  Challenges may vary from technical to operational, such as “how do I ensure security for work-at-home….

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Australian contact centre outsourcing sector immune to Coronavirus – for now

SYDNEY, AUSTRALIA — March 24, 2020— Bucking the trend of business decline amidst Coronavirus, contact centre outsourcing companies in Australia are recording a surge in demand. This was the conclusion reached by Matchboard, which conducted a snap survey of suppliers on its platform last week. Key findings include: Almost 80% of outsourcers said they were….

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Matchboard a finalist in the My Business Awards for Innovator of the Year

SYDNEY, AUSTRALIA — September 30, 2019 — Capping off a month of award wins, Matchboard was today announced finalist for Innovator of the Year in the My Business Awards 2019. The winner will be decided at a black-tie dinner on November 15 at The Star Sydney. Managing Director, Sharon Melamed, said, “It’s a proud moment….

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Business matchmaking site says, “I love you 3000”

SYDNEY, AUSTRALIA — June 10, 2019 — When Sydney entrepreneur Sharon Melamed heard the now famous quote from the film Avengers: Endgame, “I love you 3000”, she couldn’t help but smile. Her award-winning B2B matchmaking platform, Matchboard, just celebrated its 3000th match, a major milestone for the 7-year-old business. Anyone can use Matchboard’s website to….

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Matchboard leads Small Business for Small Charities drive

SYDNEY, AUSTRALIA — February 1, 2018 Sharon Melamed, Founder of business matchmaking site Matchboard, may have started a new trend in the small business community – supporting small charities with pro bono marketing. In her New Year’s manifesto, Melamed wrote: “The wake-up call happened last month – two people I knew personally and professionally died of cancer. As….

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