SYDNEY, AUSTRALIA – September 19, 2014 – Matchboard, a free online matching service for the contact centre industry, celebrated its two-year milestone this month. Managing Director, Sharon Melamed, said, “Almost 1000 requests have been submitted and hundreds of deals have been signed as a result of our service for the industry.” The company’s website shows testimonials from many clients, from SMEs to large enterprise and government agencies. The key benefit cited is the time companies can save in searching for the “right-match” vendors – from contact centre outsourcers through to technology and data vendors, training providers and consultants.
“I’d like to take the opportunity to thank our clients and partners for their support. We are particularly appreciative of our partnership with Auscontact Association, and see ourselves as completely aligned with their mission to unite and connect organisations across the industry,” said Melamed.
Matchboard revealed the following key buyer trends in its most popular categories:
- Training – more and more we’re seeing requests for specialist training providers who can cross-skill telephone sales and service agents into multi-channel agents, so they’re equipped to deal with email, chat and social media channels.
- Technology – as the sheer volume of knowledge agents need spirals, there’s strong demand for customer service-specific knowledge management systems. We’re also seeing the majority of organisations sourcing a new contact centre/telephony system indicating a preference for cloud.
- Outsourcing – the trend for offshore continues, but it’s not all about the Philippines: increasingly the market is showing interest in New Zealand, Fiji and South Africa. Onshore, government is the “hotspot” of activity. Many organisations are also looking to outsource after-hours solutions to complement their inhouse centre and provide today’s demanding consumer with round-the-clock coverage.
- Data – as cold-calling diminishes, we’re seeing more requests for solution providers who can help clean, segment and analyse customer data.
Matchboard is a free online matching service which helps companies find the right suppliers for their needs. Our powerful matching platform enables users to “cut through” the thousands of market offerings and quickly identify a shortlist of suppliers matching a specific business need. Whether it’s outsourcing a contact centre or sales operation, finding reputable digital marketing agencies or sourcing technology vendors or consultants, Matchboard specialises in the supply chain around sales and marketing, customer service and back office. We help everyone from executives at large enterprise, to business owners and Government agencies. Matchboard was founded by industry veteran, Sharon Melamed. Passionate about reducing the time people waste in looking for the right suppliers, and the frustration and cost of ill-informed purchasing decisions, Sharon launched Matchboard in 2012. Complementing its core online offering, Matchboard Events has now been launched as the company’s off-line matching model.
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