Recruitment Process Outsourcing: RPO benefits, models and services

In this article, we describe everything you need to know about RPO (Recruitment Process Outsourcing), from models and services to cost and operational benefits! What is Recruitment Process Outsourcing? RPO is a form of outsourcing whereby one organisation contracts with a specialist company to handle all or parts of its talent acquisition and hiring process…..

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Offshoring and Outsourcing: Definitions, Models and Segments

Outsourcing is the contracting of a service to a third party. The outsourcing industry is broken down into segments, the largest of which are BPO and ITO (collectively referred to by some as IT-BPO). These two segments are estimated to represent a global market value of US$700 billion.  ITO is the larger of the two…..

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What differentiates Sri Lanka for Business Process Outsourcing

Unlike many industries, business process outsourcing (BPO) has continued to grow through the pandemic. COVID-19 caused an increase in activity for banks, insurance companies, government agencies and so many others, who struggled to cope internally and turned to outsource partners for help. Increased comfort with remote working and the need for strong business continuity arrangements….

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61 Essential Facts about Outsourcing to Fiji

Fiji has been called “the contact centre industry’s best-kept secret” and the “new frontier” of business process outsourcing. It may not be the first country that comes to mind for Australian and New Zealand businesses looking to outsource, but that may be about to change. Government and industry are making a concerted effort in 2021….

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How Fiji stacks up as an outsourcing destination versus the Philippines

When considering setting up a team offshore, most Australian businesses think of the Philippines as their only choice. Fiji, however, is a compelling alternative for a wide range of services, from accounting and HR support to lead generation and customer service. This white paper*, particularly useful for small and mid-size businesses, draws a comparison between….

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So you want to renegotiate your BPO contract…

1 in 3 marriages end in divorce in Australia, but the rate of relationship breakdown between clients and vendors in the BPO (business process outsourcing) world is certainly higher. There are many reasons for this: for example, when new executives arrive at companies, they bring with them change, which may include preferred vendors they’ve worked….

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The case for a multi-region approach to contact centre outsourcing

With the pandemic and catastrophic weather events, 2020 was a wake-up call to companies offshoring, with the lesson being: don’t put all your eggs in one basket. This white paper makes the case for a new model for Australian businesses that use outsourcing, offering greater operational flexibility and redundancy for business continuity purposes, while not….

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