If you’re hiring for sales or customer operations, you can fast-track the hiring process by connecting quickly with the recruitment agencies and search firms who specialise in this area and know the market inside out. Customer operations is the niche comprising all the sales, service and back office functions through which you acquire, grow, retain, service, engage and support your customers. You may be looking for frontline call centre agents, social media managers, workforce optimisation experts, or a senior executive to lead your Sales and Service. Whatever the role is, simply answer a few questions, and we’ll match you with a shortlist of best-of-breed companies, with the depth of candidate database and industry experience to assist. Get started by clicking here.

What are the “going rates”?

For permanent placements, agencies and search firms will generally charge you a percentage of the employee’s salary, although a minority charge a day rate as a fee for service. The percentage varies according to the salary band (the lower the salary, the lower the percentage), whether the assignment is exclusively allocated to one agency, and whether the search for the right candidate is a “retained search” (involving a retainer) or purely on a contingency basis. Please contact sales@matchboard.com.au for further information.

How can I pick the right recruitment agency?

Matchboard will connect you with a shortlist of recruiters who can meet your needs, however it is up to you which one you choose to go with. There are a number of factors which should be taken into account:

  • Experience recruiting similar roles
  • Industry knowledge and expertise of individual recruitment consultants
  • Understanding of your requirements and culture
  • Responsiveness and professionalism
  • Client references
  • Replacement guarantee periods
  • “Fall-off” rates – what percentage of roles filled by the agency successfully pass the replacement guarantee period?
  • And of course, fees.

Find a specialist recruiter that meets your brief