Upcoming events

 

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An Exclusive Online Lunch Event for Consultants The pandemic created a new wave of demand for contact centre and back office outsourcing services, as companies rushed to mitigate the impact of lockdowns in the Philippines and India, as well as the workforce shortage onshore. Against this backdrop, Fiji has catapulted in popularity as an outsourcing….

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Past events

 

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Safeguarding your reputation and building consumer trust has never been so critical. Payment security is one area where you can’t afford NOT to get it right. At this event, we’ll explore the rapidly changing landscape of payment security in the contact centre and what strategies you should be adopting to be compliant and mitigate risk…..

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The new operations hub for Online Retail: Fiji

Date: April 6, 2022

Location: Zoom

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Australia’s ecommerce and online marketplace sector has skyrocketed during the pandemic, and with it, a growing need for capacity in customer support and the back office.  With a critical shortage of workers in Australia, Fiji’s outsourcing industry has jumped to the rescue, providing retailers with flexible, high-quality services at a fraction of the cost. At….

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An Exclusive Online Lunch Event for Consultants The vendor landscape and solutions for CX and contact technology have changed considerably over the pandemic. Industry consultants play a key role in advising clients on these changes. At this event, Microsoft and Cloud CX technology provider ipSCAPE will update the consultant community on their partnership and technology offerings. We’ll….

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There is a lot at stake in a conversational AI implementation – get it right, and you’ll have happy customers, happy employees, and a very happy CFO. Join your CX and Digital peers at an online lunch, where industry experts will share their knowledge to arm you with valuable information for a successful deployment. We’ll….

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In today’s constantly evolving Covid environment, transformation of the customer experience is a given. As almost all transformation involves new technology, it’s essential that CX leaders stay abreast of the latest tech solutions available to solve their business challenges. Join us for an online lunch with your peers to hear how modern technology can come….

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Collecting, understanding and actioning customer feedback is central to organisational success. But in 2022, what are the most effective methods, tools and technologies to ensure the Voice of Customer is captured in decision-making? Join your CX and Contact Centre executive peers to hear a case study from MLC Life Insurance and a fireside chat with….

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Join your peers across Banking, Lending, Insurance & Superannuation for an exclusive online lunch where we’ll delve into the possibilities AI-driven voice analytics creates in the contact centre. With case studies from Australia’s most awarded direct life insurer, NobleOak, and fintech pioneer, Prospa, we’ll quantify how AI can become your “best friend” in: reducing risk….

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Customer Experience trends in the Health sector

Date: November 30, 2021

Location: Zoom

COVID-19 has triggered a rethink in every aspect of the way information and services are delivered in the health and aged care sector. Join your peers for an exclusive online lunch where we’ll present sector-specific insights and trends in customer experience delivery. This session will include a keynote by a leading global technology research and….

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Join your peers across Banking, Lending, Insurance & Superannuation industries for an exclusive online lunch where we’ll take a deep dive into global CX trends in financial services. While Australia is an early adopter in some ways, advanced markets such as the US and the UK offer a “crystal ball perspective” on what’s next locally…..

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The State of Conversational AI in Australia

Date: November 16, 2021

Location: Zoom

There’s hardly a large customer-centric organisation in Australia that’s not looking at, or implementing Conversational AI. However there’s been little research in 2021 on where the market is at, and the challenges and opportunities this fast-moving technology presents. Join your peers for an exclusive online lunch where we’ll unveil the findings of an extensive study….

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COVID has impacted Australian contact centres in so many ways, from remote working to new location strategies. But an area which requires more focus is the need for organisations to redefine how they measure performance both internally and externally. Join our online lunch event to hear a fresh perspective on next generation KPIs to boost….

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Join your peers in telco and utilities for an exclusive online lunch where we’ll demystify the latest evolution in customer experience: Customer Journey Management. With presentations from two CX industry thought leaders, we’ll cover: How to deeply understand the behaviour & intent of today’s customer How to optimise journeys for high value customers (use cases….

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Consumer patience for the wrong answer is non-existent.  And in the pandemic work-from-home environment, never has it been more critical to support customers and employees with the right tools to deliver the right answers on the spot. Join your peers for an exclusive online lunch where we’ll present just how an intelligent knowledge management (KM)….

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COVID-19 has triggered a rethink in every aspect of contact centre strategy – from people and technology to customer experience, risk, and delivery location. Join your peers for an exclusive online lunch where we’ll present a blueprint for today’s best practice contact centre in Australia. With a keynote by Lisa Borden, Managing Partner, ISG, and….

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How Fiji stacks up v the Philippines for Outsourcing

Date: September 9, 2021

Location: Zoom

When considering setting up a team offshore, most Australian and New Zealand businesses think of the Philippines as their only choice. Fiji, however, is a compelling alternative for a wide range of services, from contact centre to HR and accounting support. Join our online lunch to learn more about how Fiji compares with the Philippines….

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