Upcoming events

 

Fiji beach

You are invited to an exclusive online event, where we’ll showcase the Recruitment and HR world’s best-kept secret: outsourcing and team-building in Fiji. We’ll have two case studies, one from the recruitment industry – Protech, a leading workforce provider to technical industries – and the other from Lowes’ multi-function satellite team in Fiji, administered by….

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KPMG and ANZ logos

Finance and Accounting leaders in Australia or New Zealand are invited to an exclusive online lunch event, where we’ll open your eyes to the exciting opportunity of outsourcing to Fiji. Fiji’s talented workforce, available at a fraction of the cost of Australia, has deep experience in F&A functions including: Debt collections Credit assessment Loans and….

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Join your peers in financial services for an exclusive online lunch where we’ll demystify the latest evolution in customer experience: customer journey management. With presentations from two CX industry thought leaders (Lean CX author, Dr Robert Dew, and Michael Renzon), we’ll cover: How to deeply understand the behaviour & intent of today’s customer How to….

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How Fiji stacks up v the Philippines for Outsourcing

Date: September 9, 2021

Location: Zoom

Harmoney image

When considering setting up a team offshore, most Australian and New Zealand businesses think of the Philippines as their only choice. Fiji, however, is a compelling alternative for a wide range of services, from contact centre to HR and accounting support. Join our online lunch to learn more about how Fiji compares with the Philippines….

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Speakers

COVID-19 has triggered a rethink in every aspect of contact centre strategy – from people and technology to customer experience, risk, and delivery location. Join your peers for an exclusive online lunch where we’ll present a blueprint for today’s best practice contact centre in Australia. With a keynote by independent analyst, ISG, and a presentation….

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Past events

 

Join us for a CX event with a difference: we’re bringing together market leaders in three sectors – Government (NSW Department of Customer Service), Insurance (Avant Mutual) and Building (Rawson Group) – to share how they have each approached a reinvention of the experience delivered to their customers.  We’ll then have a presentation on how….

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spotlight-logo

Join us for an exclusive online lunch event, where we’ll share learnings and tips for contact centre success offshore. We’ll throw the spotlight on the outsourcing world’s best-kept secret destination: Fiji. Bernie Neilsen at Spotlight Retail Group will present a case study covering: Why Fiji? Journey outsourcing to date Overview of learnings and outcomes. This….

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BPO Leaders, you are invited to an exclusive online lunch to learn more about the unstoppable trend of AI in customer service, and how you can capitalise on it to increase share of wallet and win new business. We’ll cover: How Conversational AI has evolved to be a game-changer for BPOs Voice-bot use cases and….

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panellists

Government leaders are invited to an exclusive online lunch event to learn more about the unstoppable trend of AI in customer service. You’ll be treated to a keynote by Tahney Keith, Managing Director, Applied Intelligence, at Accenture, covering: Use cases in public & private sector, in Australia and overseas Approaches to Investigate, Interrogate, Interact ‘Responsible….

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PASA Connect

The evolving landscape of platforms and marketplaces for B2B services includes an increasing number of players.  But what are they, how do they work and what are the advantages? Hosted by PASA Connect, this event will feature a presentation and panel discussion with: B2B platform award-winner and innovator, Sharon Melamed, Managing Director, Matchboard Australia’s consulting….

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If you lead customer operations – whether that’s a contact centre or back office function – you’ll know the digital workforce is already disrupting the industry, and the technology enabling it is RPA (robotic process automation). But what is it, how does it work, and how can it actually bring benefits to the business and….

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Enhancing CX with Video Customer Support

Date: February 23, 2021

Location: Online

Jarrod

You are invited to an exclusive online Leaders Lunch to hear how you can leverage the fastest growing channel of customer engagement: video. Video has long been embraced in the conferencing and communications sector, yet not widely adopted in the customer service arena. Video offers the opportunity to engage more deeply with customers, solve their….

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beach scene

Fiji has come through the pandemic largely unscathed, with no cases of COVID community transmission since April.  Australian executives are now thinking of Fiji not just as a holiday destination but a place they can safely outsource contact centre, back office and other key business functions. You are invited to an exclusive online event, where….

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Covid-19 has turned the world upside down and big companies and their customers have been severely impacted by closure of offshore operations. You are invited to an exclusive online lunch event to learn more about the future of global service delivery and how companies are adjusting their location footprint in light of the pandemic. Following….

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You are invited to an exclusive online event for Australian and New Zealand BPO leaders, where we’ll open your eyes to the exciting opportunity of extending your footprint to Fiji. With zero cases of COVID community transmission since April, Fiji has proven itself a safe haven for contact centre and business process outsourcing, not to….

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COVID-19 has prompted a rethink of offshore location strategy for software development. At the same time, companies are under intense pressure to accelerate digitisation and automation, with IT talent in short supply. It’s against this backdrop that you are invited(*) to an exclusive online lunch event to learn why big brands – such as Hollard, eBay,….

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COVID-19 has prompted a rethink of offshore location strategy for the delivery of front and back office services. It’s against this backdrop that you are invited(*) to an exclusive online lunch event to learn how leaders in F&A shared services and early stage collections are leveraging the resilience of South Africa for high performance outsourcing…..

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hollard 2

What do Hollard Insurance, Simply Energy, MYOB, IAG and iiNet have in common? They are winning and retaining customers in Australia through partners in South Africa, benefiting from onshore-quality customer experience at offshore prices. You are invited(*) to a complimentary online lunch event to learn more about this little-known trend in customer acquisition and support…..

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Moving beyond simple bots: creating Smart Virtual Assistants

Date: September 17, 2020

Location: online

Mary Accenture combined

The drive to move beyond simple chatbots to a “smart virtual assistant” customer experience has dramatically accelerated in 2020. We are offering a limited number of places at an exclusive virtual lunch event to empower Customer leaders with more information about this unstoppable trend in self-service. We’ll throw the spotlight on case studies in financial….

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Have you ever dreamed of how to find your perfect partner? We mean your perfect contact centre partner, of course! An organisation that’s highly rated by clients and ticks all your boxes from budget to location and industry expertise. Join Matchboard Founder, Sharon Melamed, and voices from Tyro Payments, University of Tasmania and Health CX,….

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