Upcoming events

 

Customer Experience trends in the Health sector

Date: November 30, 2021

Location: Zoom

Speakers

COVID-19 has triggered a rethink in every aspect of the way information and services are delivered in the health and aged care sector. Join your peers for an exclusive online lunch where we’ll present sector-specific insights and trends in customer experience delivery. This session will include a keynote by a leading global technology research and….

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speaker panel

Join your peers across Banking, Lending, Insurance & Superannuation for an exclusive online lunch where we’ll delve into the possibilities AI-driven voice analytics creates in the contact centre. With case studies from Australia’s most awarded direct life insurer, NobleOak, and fintech pioneer, Prospa, we’ll quantify how AI can become your “best friend” in: reducing risk….

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Past events

 

GSN Genesys speakers

Join your peers across Banking, Lending, Insurance & Superannuation industries for an exclusive online lunch where we’ll take a deep dive into global CX trends in financial services. While Australia is an early adopter in some ways, advanced markets such as the US and the UK offer a “crystal ball perspective” on what’s next locally…..

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The State of Conversational AI in Australia

Date: November 16, 2021

Location: Zoom

conversational AI

There’s hardly a large customer-centric organisation in Australia that’s not looking at, or implementing Conversational AI. However there’s been little research in 2021 on where the market is at, and the challenges and opportunities this fast-moving technology presents. Join your peers for an exclusive online lunch where we’ll unveil the findings of an extensive study….

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COVID has impacted Australian contact centres in so many ways, from remote working to new location strategies. But an area which requires more focus is the need for organisations to redefine how they measure performance both internally and externally. Join our online lunch event to hear a fresh perspective on next generation KPIs to boost….

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journey graphic

Join your peers in telco and utilities for an exclusive online lunch where we’ll demystify the latest evolution in customer experience: Customer Journey Management. With presentations from two CX industry thought leaders, we’ll cover: How to deeply understand the behaviour & intent of today’s customer How to optimise journeys for high value customers (use cases….

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AGL Fidelity BMW logos

Consumer patience for the wrong answer is non-existent.  And in the pandemic work-from-home environment, never has it been more critical to support customers and employees with the right tools to deliver the right answers on the spot. Join your peers for an exclusive online lunch where we’ll present just how an intelligent knowledge management (KM)….

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Speakers

COVID-19 has triggered a rethink in every aspect of contact centre strategy – from people and technology to customer experience, risk, and delivery location. Join your peers for an exclusive online lunch where we’ll present a blueprint for today’s best practice contact centre in Australia. With a keynote by Lisa Borden, Managing Partner, ISG, and….

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How Fiji stacks up v the Philippines for Outsourcing

Date: September 9, 2021

Location: Zoom

Harmoney image

When considering setting up a team offshore, most Australian and New Zealand businesses think of the Philippines as their only choice. Fiji, however, is a compelling alternative for a wide range of services, from contact centre to HR and accounting support. Join our online lunch to learn more about how Fiji compares with the Philippines….

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social banner

Join your peers in financial services for an exclusive online lunch where we’ll demystify the latest evolution in customer experience: customer journey management. With presentations from two CX industry thought leaders (Lean CX author, Dr Robert Dew, and Michael Renzon), we’ll cover: How to deeply understand the behaviour & intent of today’s customer How to….

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KPMG and ANZ logos

Finance and Accounting leaders in Australia or New Zealand are invited to an exclusive online lunch event, where we’ll open your eyes to the exciting opportunity of outsourcing to Fiji. Fiji’s talented workforce, available at a fraction of the cost of Australia, has deep experience in F&A functions including: Debt collections Credit assessment Loans and….

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Fiji beach

You are invited to an exclusive online event, where we’ll showcase the Recruitment and HR world’s best-kept secret: outsourcing and team-building in Fiji. We’ll have two case studies, one from the recruitment industry – Protech, a leading workforce provider to technical industries – and the other from Lowes’ multi-function satellite team in Fiji, administered by….

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Join us for a CX event with a difference: we’re bringing together market leaders in three sectors – Government (NSW Department of Customer Service), Insurance (Avant Mutual) and Building (Rawson Group) – to share how they have each approached a reinvention of the experience delivered to their customers.  We’ll then have a presentation on how….

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spotlight-logo

Join us for an exclusive online lunch event, where we’ll share learnings and tips for contact centre success offshore. We’ll throw the spotlight on the outsourcing world’s best-kept secret destination: Fiji. Bernie Neilsen at Spotlight Retail Group will present a case study covering: Why Fiji? Journey outsourcing to date Overview of learnings and outcomes. This….

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BPO Leaders, you are invited to an exclusive online lunch to learn more about the unstoppable trend of AI in customer service, and how you can capitalise on it to increase share of wallet and win new business. We’ll cover: How Conversational AI has evolved to be a game-changer for BPOs Voice-bot use cases and….

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panellists

Government leaders are invited to an exclusive online lunch event to learn more about the unstoppable trend of AI in customer service. You’ll be treated to a keynote by Tahney Keith, Managing Director, Applied Intelligence, at Accenture, covering: Use cases in public & private sector, in Australia and overseas Approaches to Investigate, Interrogate, Interact ‘Responsible….

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PASA Connect

The evolving landscape of platforms and marketplaces for B2B services includes an increasing number of players.  But what are they, how do they work and what are the advantages? Hosted by PASA Connect, this event will feature a presentation and panel discussion with: B2B platform award-winner and innovator, Sharon Melamed, Managing Director, Matchboard Australia’s consulting….

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