Upcoming events

 

Video customer support: this year’s emerging CX trend

Date: February 3, 2021

Location: Online

secure parking logo

You are invited to an exclusive Leaders Lunch to hear how you can leverage the fastest growing channel of customer engagement: video. Video has long been embraced in the conferencing and communications sector, yet not widely adopted in the customer service arena. Video offers the opportunity to engage more deeply with customers, solve their problems….

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Past events

 

beach scene

Fiji has come through the pandemic largely unscathed, with no cases of COVID community transmission since April.  Australian executives are now thinking of Fiji not just as a holiday destination but a place they can safely outsource contact centre, back office and other key business functions. You are invited to an exclusive online event, where….

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Everest group logo

Covid-19 has turned the world upside down and big companies and their customers have been severely impacted by closure of offshore operations. You are invited to an exclusive online lunch event to learn more about the future of global service delivery and how companies are adjusting their location footprint in light of the pandemic. Following….

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You are invited to an exclusive online event for Australian and New Zealand BPO leaders, where we’ll open your eyes to the exciting opportunity of extending your footprint to Fiji. With zero cases of COVID community transmission since April, Fiji has proven itself a safe haven for contact centre and business process outsourcing, not to….

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AWS logo with JP

COVID-19 has prompted a rethink of offshore location strategy for software development. At the same time, companies are under intense pressure to accelerate digitisation and automation, with IT talent in short supply. It’s against this backdrop that you are invited(*) to an exclusive online lunch event to learn why big brands – such as Hollard, eBay,….

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COVID-19 has prompted a rethink of offshore location strategy for the delivery of front and back office services. It’s against this backdrop that you are invited(*) to an exclusive online lunch event to learn how leaders in F&A shared services and early stage collections are leveraging the resilience of South Africa for high performance outsourcing…..

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hollard 2

What do Hollard Insurance, Simply Energy, MYOB, IAG and iiNet have in common? They are winning and retaining customers in Australia through partners in South Africa, benefiting from onshore-quality customer experience at offshore prices. You are invited(*) to a complimentary online lunch event to learn more about this little-known trend in customer acquisition and support…..

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Moving beyond simple bots: creating Smart Virtual Assistants

Date: September 17, 2020

Location: online

Mary Accenture combined

The drive to move beyond simple chatbots to a “smart virtual assistant” customer experience has dramatically accelerated in 2020. We are offering a limited number of places at an exclusive virtual lunch event to empower Customer leaders with more information about this unstoppable trend in self-service. We’ll throw the spotlight on case studies in financial….

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Have you ever dreamed of how to find your perfect partner? We mean your perfect contact centre partner, of course! An organisation that’s highly rated by clients and ticks all your boxes from budget to location and industry expertise. Join Matchboard Founder, Sharon Melamed, and voices from Tyro Payments, University of Tasmania and Health CX,….

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How to apply artificial intelligence (AI) in digital marketing

Start date: March 31, 2020

End date: August 17, 2020

Location: online

AI in digital marketing

This event is delivered via private and small group web presentation and presentation slots are still open.  You are invited to an exclusive presentation for Marketing and Digital leaders, on practical and impactful applications for AI in digital marketing. Learn from one of Australia’s largest independent digital agencies how leading brands have found game-changing applications….

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How to apply artificial intelligence (AI) in digital marketing

Date: March 25, 2020

Location: Moved from Sydney CBD to online

This event will now be delivered via private web presentations.  You are invited to an exclusive event for Marketing and Digital leaders, to hear a presentation by one of Australia’s largest independent digital agencies. Learn how leading brands have found game-changing applications for AI in their digital marketing strategy, and discover best-in-class case studies of AI implementations,….

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Global Customer Service Delivery in the Digital Age

Date: February 20, 2020

Location: Sydney CBD

Qantas logo

You are invited to an exclusive lunch for Customer leaders to hear the Qantas perspective on Global Customer Service Delivery in the Digital Age. Key topics will include: Omni-channel customer experience The impact of digital transformation on the customer journey Business continuity planning, and Outsourcing location options. Contact centre outsourcing experts will also present on….

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Spotlight keynote header

Join us at a complimentary lunch to hear Spotlight’s journey in outsourcing to one of the customer-friendliest countries in the world: Fiji. We’ll cover: How Fiji stacks up against more traditional outsourcing destinations, in terms of cost, workforce and infrastructure Learnings about how to make offshoring a customer function a success – what worked, what….

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Succeeding with offshore customer service: the GoGet story

Date: October 29, 2019

Location: Sydney CBD

GoGet logo

Join your peers for an exclusive roundtable on how to make outsourcing offshore work. At this session, we’ll cover how to: Select the right delivery partner Build a motivated team, loyal to your brand, minimising staff attrition Achieve service levels cost-effectively through a mixed onshore / offshore footprint Blend company cultures and communicate effectively Create….

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eye

The Royal Commission has yielded far-reaching consequences for Australian financial services, with reverberations and lessons to be learnt across all industries. The importance of reviewing and validating processes, procedures and customer interactions has never been greater. The onus is on companies to identify and prevent misconduct, and against this backdrop, AI and digital transformation are….

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Customer Insights – best practices and new approaches

Date: July 11, 2019

Location: Sydney CBD

uber logo

Join your peers for an exclusive roundtable with a keynote by Uber and industry thought leaders on new approaches to customer insights. At this session, we’ll cover how to: Increase ROI from your customer insights Drive revenue from customer feedback analytics by linking both structured and unstructured data Leverage the power of automation to reduce….

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