Upcoming events

 

Sofitel Auckland The Retreat LP

There has never been a time of faster, deeper change for CX and Contact Centre Leaders. Join your industry peers for a delicious roundtable lunch where we’ll explore:  The fast-evolving relationship between humans and AI Real-time, data-driven decision-making at scale Discovering hidden opportunities through customer conversation intelligence Preparing and upskilling teams for the CX organisation….

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river room Rockpool Perth with padding

There has never been a time of faster, deeper change for CX and Contact Centre Leaders. Join your industry peers for a delicious roundtable lunch where we’ll explore:  The fast-evolving relationship between humans and AI Real-time, data-driven decision-making at scale Discovering hidden opportunities through customer conversation intelligence Preparing and upskilling teams for the CX organisation….

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Centrecom Malta event banner final

12-1pm BST          1-2pm CEST Against a backdrop of rising wages and staff shortages in the UK and Western Europe, Malta has emerged as an attractive option for contact centre outsourcing.  While the country is known as a brilliant holiday destination, CX leaders are now realising it also offers the perfect mix….

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The Art of the Possible in CX, with Amazon Connect

Date: August 19, 2025
Location: Sydney CBD
Ambassador Lounge 1

CX and Contact Centre Leaders are grappling with a mix of overwhelm and excitement as technology to improve the customer experience evolves at lightning speed. Join your peers for a delicious roundtable lunch where we’ll cut through the hype and explore, through the lens of Amazon Connect and GenAI:  Tangible ways to deliver contextual, personalised,….

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Executive Connections 2025

Date: September 18, 2025
Location: Sydney CBD
2025 Executive Connections

Once again in 2025, Matchboard is hosting a one-of-a-kind event for Australia’s most senior Contact Centre and CX Executives. With an exciting variety of networking, matchmaking and learning opportunities, over good food and wine, plus lucky door prizes, you won’t want to miss Executive Connections! Program in a nutshell: A 3-hour exclusive, complimentary event for….

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Past events

 

Analytics-as-a-Service for the Contact Centre

Date: November 27, 2017
Location: Melbourne

While many inhouse speech analytics projects fail, analytics-as-a-service is replete with success stories. One of them is Teachers Mutual Bank, who will present a keynote case study.

How to scale quickly and stay agile through outsourcing

Date: February 15, 2018
Location: Sydney

The classic dual challenge for startups is: acquire customers fast, but stay lean. That’s why offshoring to the Philippines has proven the “darling” of so many Australian startup business models. Whether your imperative is “double the output” or “halve the cost”, having a team offshore allows you to cost-effectively grow your business. Join our free….

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mobile-customer-service-e1643674571315

Topics like voice, Artificial Intelligence and chatbots have been getting a lot of attention lately, and for good reason. 75% of US homes are predicted to have a voice-activated virtual assistant by 2020, according to Gartner. In fact, the latest Salmat and ACRS research reveals 68% of Australian consumers would already give shopping using an….

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The telecommunications and utilities sectors share many challenges and synergies in customer management. Against a backdrop of continual margin pressure, both sectors have embraced offshoring as a critical strategy to improve service and agility. Join us for a boardroom lunch with your peers to hear from the industry experts on the state of outsourcing in….

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BPO Masterclass: how to negotiate, set up and manage a BPO contract

Start date: July 5, 2018
End date: July 6, 2018
Rob-Gaunt-photo-e1541324661184

This event, facilitated by BPO veteran Robert Gaunt, is designed for executives responsible for BPO vendor partnerships, across operations, procurement, legal or finance.  In any outsourcing venture, it’s critical to understand purpose. We’ll cover: • Reasons to outsource. What is our problem statement, what are the key drivers? • Which functions / processes should be….

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Transport-for-NSW-logo

This is a private lunch event for leaders in customer service, CX, digital and contact centres. Chatbots and virtual agents are on the agenda of virtually every Customer leader in Australia. The question is not whether to implement, but how to implement successfully. At this free lunch event with your peers, hear from Transport for….

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Origin-Energy-logo-e1536408074399

Join us for a boardroom lunch to learn how analytics can be deployed as a service to achieve breakthrough insights about what customers want and feel. With the only requirement being a call recording capability, there is no need for internal specialists or purchase of any software licences. Manually reviewing a tiny sample of individual….

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Creating safe and seamless payment experiences for your customers

Start date: October 17, 2018
End date: October 18, 2018
Location: Sydney, Melbourne
taking-secure-payments-in-contact-centres

This is a private lunch event designed for leaders and owners of voice and digital customer experience and services. This includes head of operations, payments, IT, security, CX and contact centre functions.

Growth-of-South-Africa

The global services market in South Africa grew at a rapid rate of ~22% annually over the past four years. Australia is a key engine of this growth representing 25% of contact centre seats outsourced from international markets. Join us for a lunch presentation of the latest research from Everest Group, where you’ll learn the….

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Fastway-logo

As a leading courier company operating in 4 markets, Fastway knows the importance of cost-effective, reliable and speedy delivery. So it’s no surprise that these same three qualities are critical in its customer service operations. Join us over lunch to hear how Fastway delivered on its brand promise by outsourcing to the Philippines where, after….

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Simply-logo

The ability to acquire customers cost-effectively is central to the sustainability of virtually every business. The contact centre has long held a vital role in customer and member acquisition strategy, however it’s a modern art and science few perfect. Join us over lunch to hear today’s best practices in Dialling strategy Data profiling and propensity….

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Salary and Benefits Trends in Contact Centres

Date: November 15, 2018
Location: Sydney
salary-and-benefits-event

You are invited to an exclusive lunch for leaders in the contact centre industry, to learn about industry trends in wages and employee benefits, against the backdrop of a global services marketplace. Network with your peers while hearing about:  the state of play in contact centre pay scales how the modern awards in Australia compare….

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Advisors Circle

Start date: February 12, 2019
End date: February 14, 2019
Location: Melbourne (February 12); Sydney (February 14)

Join an exclusive gathering of consultants and analysts to learn about the emerging destinations of Fiji, South Africa and Malaysia for Australian contact centre outsourcing. Just a few hours’ flight from Sydney, Fiji is home to customer service and back office operations of household brands such as iSelect, Lebara and Spotlight. With a cost-base on….

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Analyst Briefing: South Africa for Global Business Services

Date: February 25, 2019
Location: Sofitel Darling Harbour 12 Darling Drive, Sydney
Africa

The South African Department of Trade and Industry (DTI) and the industry body for Global Business Services (BPESA) are holding a special briefing session for Australian analysts, intermediaries, consultants and influencers. The briefing will update key stakeholders on the South African environment for global services delivery including the new government Incentive Programme – which will….

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Incentive Program Launch: Global Business Services in South Africa

Date: February 26, 2019
Location: Sofitel Darling Harbour 12 Darling Drive, Sydney
BPESA-e1549093848790

The High Commissioner for the Republic of South Africa, H.E. Ms Beryl R Sisulu, and the South African Department of Trade & Industry (DTI) are pleased to invite Australian executives to a business forum for the launch of the Global Business Services (GBS) incentive programme. South Africa has a proven proposition for Australian companies seeking….

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