Upcoming events
As competition in the BPO industry intensifies, the imperative has never been stronger to hire talent faster and smarter. At this complimentary online lunch event, we’ll demonstrate how BPO leaders can benefit from AI and automation to achieve efficiency in the recruitment process, while impressing clients with a market-leading solution. Learn how leading BPOs are….
For businesses looking to build scalable, high-performance teams, the offshore staff leasing model offers a compelling solution – but there’s a recipe to follow to ensure success. This exclusive roundtable brings together senior peers to discuss the ingredients of achieving success in countries such as the Philippines and India, over a delicious networking lunch…..
Recent global turmoil has shone a spotlight on the outsourcing industry, as a boon for Australian businesses grappling with cost pressures, supply chain disruption and talent gaps. Join our Business Forum to: learn about the state of play in Australia’s favourite offshore destination, the Philippines draw inspiration and knowledge from others already outsourcing business processes….
Voice AI is one of the newest, most powerful, yet under-leveraged channels in customer experience. This exclusive roundtable brings together senior Customer Leaders in Sydney to explore how to get started with Voice AI, and ensure success. We’ll kick off with a fireside chat with Andrew Dome, Uniting NSW.ACT’s Chief Digital & Information Officer, learning….
Aussie Broadband knows a thing or two about consumer trust: they’ve been voted Australia’s “most trusted telco” 5 years in a row, according to Roy Morgan research. And it’s no surprise that customer service is at the heart of the trust now inherent in their brand. Join our CX roundtable to hear Ben O’Shea, General….
What are the top global AI trends shaping Customer Experience in 2026? Join our online executive lunch to ensure you have the latest intelligence in this rapidly evolving space. Our expert speakers will cover: Key market trends shaping the CX landscape How top CX performers use AI differently – predictive, proactive, personalised CX ROI and….
Once again in 2026, Matchboard is hosting a one-of-a-kind event for Australia’s most senior Customer Leaders. With an exciting variety of networking, matchmaking and learning opportunities, over good food and wine, plus lucky door prizes, you won’t want to miss Executive Connections! Program in a nutshell: A 3-hour exclusive, complimentary event for senior CX, Contact….
Building on the success of Matchboard’s sell-out BPO Exchange event in 2025, we’re once again bringing together BPO stakeholders from across the region for a day of exceptional networking, learning and discovery. This event is a must-attend if you’re a BPO leader, consultant, analyst, client, investor, or a representative of a BPO industry association. We….
Past events
Customer expectations are evolving faster than most CX strategies can keep up. As AI becomes embedded across service, sales and support, CX leaders face a defining question: how do you scale intelligence and automation without losing trust, empathy and human connection? This exclusive roundtable brings together senior Customer Leaders in Brisbane to explore how the….
For businesses looking to reduce cost and find the best talent, outsourcing services to the Philippines is nothing new. What is new, however, is an operating model called co-sourcing. Co-sourcing, otherwise known as staff leasing, has taken off rapidly in Canada and Australia, yet remains the industry’s best-kept secret in the U.S., where a managed….
There’s lots of talk about tech innovation, but how about innovation in the way we attract, retain and manage our contact centre people? Join a lively roundtable discussion for Contact Centre and Talent Acquisition leaders, where we’ll discuss innovative approaches to: Hiring in a hurry, with talent communities Planning for peak Dealing with the leaky….
Unlock the secrets to successful offshore operations in the Philippines Join us for a complimentary lunch event designed for leaders considering or actively building offshore customer service and back office teams. Hear directly from Tom Davey, CEO of GoGet, as he shares GoGet’s offshore playbook—including proven strategies for retaining top talent, building high-performance cultures, and….
A recent study by Morning Consult revealed that consumers embrace AI in customer service only when it leads to resolution of their inquiry. This should come as no surprise, yet the prevalence of “Doom Loop” self-service bots suggests that organisations have a lot of work to do to win the trust and confidence of customers…..
A recent study by Morning Consult revealed that consumers embrace AI in customer service only when it leads to resolution of their inquiry. This should come as no surprise, yet the prevalence of “Doom Loop” self-service bots suggests that organisations have a lot of work to do to win the trust and confidence of customers…..
There’s lots of talk about tech innovation, but how about innovation in the way we attract, retain and manage our contact centre people? Join a lively roundtable discussion for Contact Centre and Talent Acquisition leaders, where we’ll discuss innovative approaches to: Hiring in a hurry, with talent communities Planning for peak Dealing with the leaky….
We will be repeating this hugely successful event in 2026! For sponsorship or attendance inquiries, contact sharon@matchboard.com.au and view our promo video. In the meantime, grab a copy of our white paper, The Future of the BPO Industry, and the Impact of AI, based on insights from the event. BPO Exchange is Australia’s first ever….
A recent study by Morning Consult revealed that consumers embrace AI in customer service only when it leads to resolution of their inquiry. This should come as no surprise, yet the prevalence of “Doom Loop” self-service bots suggests that organisations have a lot of work to do to win the trust and confidence of customers…..
A recent study by Morning Consult revealed that consumers embrace AI in customer service only when it leads to resolution of their inquiry. This should come as no surprise, yet the prevalence of “Doom Loop” self-service bots suggests that organisations have a lot of work to do to win the trust and confidence of customers…..
The 2026 date for this annual event is Sep.17. Sponsorship and attendance inquiries: sharon@matchboard.com.au Once again in 2025, Matchboard is hosting a one-of-a-kind event for Australia’s most senior Contact Centre and CX Executives. With an exciting variety of networking, matchmaking and learning opportunities, over good food and wine, plus lucky door prizes, you won’t want….
A goldmine of opportunity or a minefield of challenges? The reality is that CX and Contact Centre Leaders are facing both, as they race to implement AI-led transformation with all the right controls in place. Join your peers for a delicious roundtable lunch, where we’ll explore how to: identify the highest-impact AI use cases in….
CX and Contact Centre Leaders are navigating a fast-paced landscape, balancing excitement and pressure as technology rapidly transforms the customer experience. Join your peers for a premium roundtable lunch where we’ll cut through the noise and explore, through the lens of Amazon Connect and GenAI: Practical strategies to deliver contextual, personalised, and automated customer service….
Against a backdrop of rising wages and staff shortages in the UK and Western Europe, Malta has emerged as an attractive option for contact centre outsourcing. While the country is known as a brilliant holiday destination, CX leaders are now realising it also offers the perfect mix of ingredients for successful customer service: a talented….
There has never been a time of faster, deeper change for CX and Contact Centre Leaders. Join your industry peers for a delicious roundtable lunch where we’ll explore: The fast-evolving relationship between humans and AI Real-time, data-driven decision-making at scale Discovering hidden opportunities through customer conversation intelligence Preparing and upskilling teams for the CX organisation….
There has never been a time of faster, deeper change for CX and Contact Centre Leaders. Join your industry peers for a delicious roundtable lunch where we’ll explore: The fast-evolving relationship between humans and AI Real-time, data-driven decision-making at scale Discovering hidden opportunities through customer conversation intelligence Preparing and upskilling teams for the CX organisation….
Join our complimentary online lunch for senior Recruitment industry executives! This event will be packed with insights to help you drive both productivity and profitable growth in your business. Using case studies and data, we’ll demonstrate: how to achieve measurable improvements in Consultant performance, new client lead generation and acquisition systems for productivity gains and….
Finance and Accounting leaders are invited to an exclusive online lunch event, where we’ll open your eyes to the exciting opportunity of outsourcing to Fiji. Fiji’s talented workforce, available at a fraction of the cost of Australia or New Zealand, has deep experience in F&A functions including: A/R and A/P General ledger GST and BAS….
Choosing the right location(s) for your outsourcing strategy is critical to success. Whether it’s the skillset availability or accent of the local workforce, or having operations split across two countries to mitigate risk, every business has different drivers. At this event, we’ll throw the spotlight on the Philippines and Fiji, looking at each country’s strengths….
This event is proudly supported by: When you think of an average contact center, you probably don’t imagine Pacific Island paradises, still lagoons and hammocks strung between palm trees where you can enjoy “island time”. You don’t imagine Polynesian princesses like Moana chasing Dwayne “The Rock” Johnson across a sparkling blue ocean. And yet … Let’s just….