Upcoming events

 

Redefining Customer Experience in the AI Era

Date: June 18, 2024
Location: Brisbane CBD
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The buzz around generative AI may lead some to believe that it alone will revolutionise customer experience and solve all business challenges. However, in a landscape of tight budgets and relentless competition, relying solely on AI, digital innovations, and self-service solutions can only take CX so far. True transformation lies in integrating AI seamlessly into….

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EOFY Leaders Dinner

Date: June 19, 2024
Location: Sydney CBD
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As so many companies look to improve productivity in the hybrid working environment in the new financial year, we’re holding a networking dinner exclusively for senior operations and C-level executives to exchange views. Places are strictly limited for this dinner, which will be a fantastic opportunity to network with other senior executives in a relaxed….

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Executive Connections 2024

Date: September 11, 2024
Location: Sydney CBD
2024 Executive Connections

Once again in 2024, Matchboard is hosting a one-of-a-kind event for Sydney’s most senior Contact Centre and CX Executives. With an exciting variety of networking, matchmaking and learning opportunities, over good food and wine, plus lucky door prizes, you won’t want to miss this! Program in a nutshell: • A 3-hour exclusive event for senior….

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Past events

 

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Remote and hybrid working have thrown a spotlight on productivity and compliance in customer operations. Industry consultants play a key role in advising clients how they can monitor and enhance productivity not just in the contact centre, but in the back office as well. At this event, world-leading workforce productivity and analytics software company, Prohance,….

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BPO Masterclass 2024

Date: April 3, 2024
Location: Sydney CBD (Apr.3) / Melbourne CBD (Apr.18)
BPO Masterclass 2024

Optimising Contact Centre and Back Office Outsourcing Strategies in 2024 This half-day in-person event is designed for leaders at organisations outsourcing, or looking to outsource, contact centre or back office activity. Places are limited to 15 executives per location – the event will be repeated in Sydney and Melbourne. Lunch is included. Please note BPOs, consultants and vendors….

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Melbourne restaurant

When it comes to enterprise communications, IT Leaders are tasked with not only providing a stable and secure platform, but speed and innovation to maintain a competitive edge. Join our executive roundtable, where you’ll have the opportunity to engage in an interactive conversation around developments in UCaaS and CCaaS in 2024, over a delectable lunch….

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International Women’s Day Champagne Lunch

Date: March 8, 2024
Location: Sydney CBD
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Join Matchboard and our sponsors for a very special champagne lunch on International Women’s Day (IWD), celebrating Sydney’s women in CX leaders! We can’t think of a better way to toast IWD than a fusion of delectable gastronomy, inspirational talks, prizes and abundant networking! This event would not be possible without the support of our….

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OPO Online lunch event Mar 2024 Customer Service and Back Office SQUOOSH

If you’d like access to the recording of this past event, please enter your email below (only available to businesses open to or already offshoring; not available to BPOs).  Businesses with multiple locations share a need for centralised operational excellence in the back office and contact centre. From both a cost and quality perspective, the….

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Building a service strategy for vulnerable customers

Date: November 30, 2023
Location: Zoom
Sigma Lunch Event Social Banner

In today’s environment of inflation, mortgage pressure and global uncertainty, the number of vulnerable customers is increasing. Join our online lunch for Contact Centre, Collections and Finance leaders, and hear how we can best support vulnerable customers, while achieving positive business outcomes. We’ll cover: Identifying vulnerable customers Best practices for helping vulnerable customers in collections….

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Leaders Lunch: what’s next in CX in 2024?

Date: November 23, 2023
Location: Sydney CBD
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As we catapult towards the end of the year, the topic on every CX Leader’s mind is, “What’s next in CX in 2024?” Join us, and 15 of your peers, to discuss this topic over some fabulous food and wine (and harbour views)!   This will also be an opportunity for you to network with like-minded….

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Landing page banner with Freshworks

Matchboard is hosting a one-of-a-kind event for Sydney’s most senior Contact Centre and CX Executives. With an exciting variety of networking and learning opportunities, over good food and wine, plus lucky door prizes including a getaway to Fiji, you won’t want to miss this! Program in a nutshell: • A 3-hour exclusive event for senior….

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Banner Fiji event Jul 2023 Centrecom Anaconda MAAP

If you’d like access to the recording of this past event, please enter your email below (only available to businesses open to or already offshoring; not available to BPOs).  The pandemic caused a seismic shift in outsourcing, and Fiji emerged as one of the most reliable and popular customer service and back office outsourcing destinations….

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Datacom online lunch event social banner

Join our online lunch for CX, Digital and Contact Centre leaders, and hear how one of Australia’s leading financial services companies simultaneously reduced cost and customer wait times with a clever chatbot solution. We’ll cover: Ingredients for a successful chatbot implementation Building buy-in and a robust business case Why digital workers need TLC just like….

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How to manage surge in your contact centre

Date: May 30, 2023
Location: Zoom
Banner Weploy May 2023

From cyber attacks to cyclones, from pandemics to product recalls, there are a hundred reasons why contact centres need to be able to respond rapidly to surges in demand. At this event, we’ll cover: Strategies for blitz recruitment, including a case study from Super Retail Group How technology can help Planning for the unplanned. There’ll….

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Referral Partner Program Relaunch

Date: April 27, 2023
Location: Zoom
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Matchboard offers a referral partner program, whereby anyone can sign up to receive 25% of our revenues for a referral. And it doesn’t end there: we’re announcing some new benefits, so join us at our relaunch event to be among the first to find out more! Matchboard accepts referrals for a vast range of services….

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Leaders Dinner

Date: March 7, 2023
Location: Sydney CBD
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Over a complimentary 3-course dinner at one of Sydney’s leading restaurants, you will have the opportunity to network with your peers and meet with the Executive team of one of the fastest-growing staff leasing BPOs in Fiji. If your business might be open to a team of resources in the island paradise of Fiji, request….

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BPO Masterclass

Date: March 7, 2023
Location: Sydney CBD (Mar.7) / Melbourne CBD (Mar.8)
BPO Masterclass 2023

Making your Contact Centre and Back Office Outsourcing a Success in 2023 This half-day in-person event is designed for leaders at organisations outsourcing, or looking to outsource, contact centre or back office activity. Places are limited to 15 executives per location – the event will be repeated in Sydney and Melbourne. Lunch is included. Please….

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social banner to promote event Centrecom

If you’d like access to the recording of this past event, please enter your email below (only available to businesses open to or already offshoring; not available to BPOs).  Over the last two years, Fiji has “come out of nowhere” to become one of the most popular contact centre and back office outsourcing destinations for….

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