Upcoming events
This event is proudly supported by: When you think of an average contact center, you probably don’t imagine Pacific Island paradises, still lagoons and hammocks strung between palm trees where you can enjoy “island time”. You don’t imagine Polynesian princesses like Moana chasing Dwayne “The Rock” Johnson across a sparkling blue ocean. And yet … Let’s just….
Choosing the right location(s) for your outsourcing strategy is critical to success. Whether it’s the skillset availability or accent of the local workforce, or having operations split across two countries to mitigate risk, every business has different drivers. At this event, we’ll throw the spotlight on the Philippines and Fiji, looking at each country’s strengths….
Past events
It seems so simple – integrate phone, digital and video channels to provide a smooth customer experience. Yet so few organisations have reached this CX nirvana, often due to multiple vendor systems and a lack of AI analytics to drive proactive and seamless customer and agent journeys. Join your industry peers for a delectable roundtable….
Rising costs, talent shortages, remote working and global volatility – executives have faced it all this year. We’re organising a Leaders Lunch to farewell a challenging year and toast a productive and fulfilling 2025! Places are strictly limited for this event, which will be a fantastic opportunity to network with other senior operations and C-level executives….
It seems so simple – integrate phone, digital and video channels to provide a smooth customer experience. Yet so few organisations have reached this CX nirvana, often due to multiple vendor systems and a lack of AI analytics to drive proactive and seamless customer and agent journeys. Join your industry peers for a delectable roundtable….
At this complimentary online lunch event, BPO growth consultancy Flipside Group will use case studies to demonstrate how to: move from a non-scalable outbound model to a sustainable inbound model for BPO leads bring sales and marketing together for higher lead conversion reduce cost per lead and cost per acquisition nail the niche strategy. Our….
As so many businesses look to improve productivity in the hybrid working environment, we’re holding a networking dinner exclusively for senior operations and C-level executives to exchange views. Places are strictly limited for this dinner, which will be a fantastic opportunity to network with other senior executives in a relaxed setting, topped with fine Italian….
A renowned economist, Paul Krugman, once said: “Productivity isn’t everything, but in the long run it’s almost everything.” In 2024, remote and hybrid working are throwing a spotlight on productivity and compliance in customer operations. Monitoring and enhancing productivity not just in the contact centre, but in the back office, has become a business imperative…..
Once again in 2024, Matchboard is hosting a one-of-a-kind event for Sydney’s most senior Contact Centre and CX Executives. With an exciting variety of networking, matchmaking and learning opportunities, over good food and wine, plus lucky door prizes, you won’t want to miss this! Program in a nutshell: A 3-hour exclusive, complimentary event for senior….
As so many companies look to improve productivity in the hybrid working environment in the new financial year, we’re holding a networking dinner exclusively for senior operations and C-level executives to exchange views. Places are strictly limited for this dinner, which will be a fantastic opportunity to network with other senior executives in a relaxed….
The buzz around generative AI may lead some to believe that it alone will revolutionise customer experience and solve all business challenges. However, in a landscape of tight budgets and relentless competition, relying solely on AI, digital innovations, and self-service solutions can only take CX so far. True transformation lies in integrating AI seamlessly into….
Remote and hybrid working have thrown a spotlight on productivity and compliance in customer operations. Industry consultants play a key role in advising clients how they can monitor and enhance productivity not just in the contact centre, but in the back office as well. At this event, world-leading workforce productivity and analytics software company, Prohance,….
Optimising Contact Centre and Back Office Outsourcing Strategies in 2024 This half-day in-person event is designed for leaders at organisations outsourcing, or looking to outsource, contact centre or back office activity. Places are limited to 15 executives per location – the event will be repeated in Sydney and Melbourne. Lunch is included. Please note BPOs, consultants and vendors….
When it comes to enterprise communications, IT Leaders are tasked with not only providing a stable and secure platform, but speed and innovation to maintain a competitive edge. Join our executive roundtable, where you’ll have the opportunity to engage in an interactive conversation around developments in UCaaS and CCaaS in 2024, over a delectable lunch….
Join Matchboard and our sponsors for a very special champagne lunch on International Women’s Day (IWD), celebrating Sydney’s women in CX leaders! We can’t think of a better way to toast IWD than a fusion of delectable gastronomy, inspirational talks, prizes and abundant networking! This event would not be possible without the support of our….
If you’d like access to the recording of this past event, please enter your email below (only available to businesses open to or already offshoring; not available to BPOs). Businesses with multiple locations share a need for centralised operational excellence in the back office and contact centre. From both a cost and quality perspective, the….
In today’s environment of inflation, mortgage pressure and global uncertainty, the number of vulnerable customers is increasing. Join our online lunch for Contact Centre, Collections and Finance leaders, and hear how we can best support vulnerable customers, while achieving positive business outcomes. We’ll cover: Identifying vulnerable customers Best practices for helping vulnerable customers in collections….