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This event, facilitated by BPO veteran Robert Gaunt, is designed for executives responsible for BPO vendor partnerships, across operations, procurement, legal or finance. In any outsourcing venture, it’s critical to understand purpose. We’ll cover: • Reasons to outsource. What is our problem statement, what are the key drivers? • Which functions / processes should be….
The telecommunications and utilities sectors share many challenges and synergies in customer management. Against a backdrop of continual margin pressure, both sectors have embraced offshoring as a critical strategy to improve service and agility. Join us for a boardroom lunch with your peers to hear from the industry experts on the state of outsourcing in….
Topics like voice, Artificial Intelligence and chatbots have been getting a lot of attention lately, and for good reason. 75% of US homes are predicted to have a voice-activated virtual assistant by 2020, according to Gartner. In fact, the latest Salmat and ACRS research reveals 68% of Australian consumers would already give shopping using an….
The classic dual challenge for startups is: acquire customers fast, but stay lean. That’s why offshoring to the Philippines has proven the “darling” of so many Australian startup business models. Whether your imperative is “double the output” or “halve the cost”, having a team offshore allows you to cost-effectively grow your business. Join our free….
While many inhouse speech analytics projects fail, analytics-as-a-service is replete with success stories. One of them is Teachers Mutual Bank, who will present a keynote case study.