Upcoming events

 

There are no upcoming events.

Past events

 

Fiji-a-solution-for-Australia-1-e1657685064321

With a critical shortage of workers in Australia, Fiji’s outsourcing industry has jumped to the rescue, providing businesses with flexible, high-quality contact centre and back office services at a fraction of the cost. At this event, hear case studies from the health, pharmaceutical and education sectors, covering: Why Fiji? Journey outsourcing to date Overview of….

Read more

Virtual Product Advisors (VPAs) are the new hybrid of the e-commerce and physical shopping worlds, humanising and personalising the online shopping experience. Join your peers for this exclusive event, where we’ll cover: How Covid-19 has inspired retail innovation eCommerce shelf data analytics and insights What are VPAs and how you can capitalise on 2022’s top….

Read more

An Exclusive Online Lunch Event for BPO Leaders The vendor landscape and solutions for CX and contact centre technology have changed considerably over the pandemic.  Successful BPOs are leading with the latest innovations to create value for existing clients and to win new business.  At this event, Cloud CX technology provider ipSCAPE will cover: How….

Read more

How to build a resilient contact centre WFA model

Date: July 26, 2022
Location: Zoom

In an age where power has shifted from employer to employee, operational leaders must think how to build a resilient and effective WFA (work-from-anywhere) strategy. At this event, we’ll cover: Security considerations in home worker environments EX tools to drive better agent experience Rethinking the way you look at training and wellness programs Key people….

Read more

Fiji-Centrecom-event-e1653697830161

An exclusive event for the UK market The UK’s ecommerce sector has skyrocketed during the pandemic, and with it, a growing need for capacity in customer operations. With a critical shortage of workers in the UK, Fiji’s outsourcing industry has jumped to the rescue, providing retailers and logistics providers with flexible, high-quality voice and digital….

Read more

Fiji-beach-e1624250692156

An Exclusive Online Lunch Event for Consultants The pandemic created a new wave of demand for contact centre and back office outsourcing services, as companies rushed to mitigate the impact of lockdowns in the Philippines and India, as well as the workforce shortage onshore. Against this backdrop, Fiji has catapulted in popularity as an outsourcing….

Read more

Safeguarding your reputation and building consumer trust has never been so critical. Payment security is one area where you can’t afford NOT to get it right. At this event, we’ll explore the rapidly changing landscape of payment security in the contact centre and what strategies you should be adopting to be compliant and mitigate risk…..

Read more

The new operations hub for Online Retail: Fiji

Date: April 6, 2022
Location: Zoom
speaker-banner-2-e1646009512832

Australia’s ecommerce and online marketplace sector has skyrocketed during the pandemic, and with it, a growing need for capacity in customer support and the back office.  With a critical shortage of workers in Australia, Fiji’s outsourcing industry has jumped to the rescue, providing retailers with flexible, high-quality services at a fraction of the cost. At….

Read more

An Exclusive Online Lunch Event for Consultants The vendor landscape and solutions for CX and contact technology have changed considerably over the pandemic. Industry consultants play a key role in advising clients on these changes. At this event, Microsoft and Cloud CX technology provider ipSCAPE will update the consultant community on their partnership and technology offerings. We’ll….

Read more

There is a lot at stake in a conversational AI implementation – get it right, and you’ll have happy customers, happy employees, and a very happy CFO. Join your CX and Digital peers at an online lunch, where industry experts will share their knowledge to arm you with valuable information for a successful deployment. We’ll….

Read more

In today’s constantly evolving Covid environment, transformation of the customer experience is a given. As almost all transformation involves new technology, it’s essential that CX leaders stay abreast of the latest tech solutions available to solve their business challenges. Join us for an online lunch with your peers to hear how modern technology can come….

Read more

Collecting, understanding and actioning customer feedback is central to organisational success. But in 2022, what are the most effective methods, tools and technologies to ensure the Voice of Customer is captured in decision-making? Join your CX and Contact Centre executive peers to hear a case study from MLC Life Insurance and a fireside chat with….

Read more

Join your peers across Banking, Lending, Insurance & Superannuation for an exclusive online lunch where we’ll delve into the possibilities AI-driven voice analytics creates in the contact centre. With case studies from Australia’s most awarded direct life insurer, NobleOak, and fintech pioneer, Prospa, we’ll quantify how AI can become your “best friend” in: reducing risk….

Read more

Customer Experience trends in the Health sector

Date: November 30, 2021
Location: Zoom

COVID-19 has triggered a rethink in every aspect of the way information and services are delivered in the health and aged care sector. Join your peers for an exclusive online lunch where we’ll present sector-specific insights and trends in customer experience delivery. This session will include a keynote by a leading global technology research and….

Read more

Join your peers across Banking, Lending, Insurance & Superannuation industries for an exclusive online lunch where we’ll take a deep dive into global CX trends in financial services. While Australia is an early adopter in some ways, advanced markets such as the US and the UK offer a “crystal ball perspective” on what’s next locally…..

Read more