Upcoming events
There are no upcoming events.
Past events
The team at ipSCAPE and Matchboard invite contact centre and CX consultants to a networking dinner to celebrate end of year 2022! Feast on a banquet menu at one of Sydney’s trendiest new CBD restaurants! This event is designed for individual consultants, boutique consultancies, and consultants at large firms who advise clients on customer experience,….
Join the leadership team at Datacom and Matchboard’s Sharon Melamed for a CX Leaders roundtable discussion over a delicious lunch. The topic: Challenging the status quo in CX / EX. How we can unlock capacity and create greater Experiences for our customers, and our people. This event is designed for heads of customer experience, customer service, contact centre….
If you’d like access to the recording of this past event, please enter your email below (only available to businesses open to or already offshoring; not available to BPOs). Faced with a skills shortage at home, Australian companies are increasingly turning to the island paradise of Fiji for outsourcing customer service and back office. At….
CX leaders in financial services (including super funds, banks, fintechs, insurers and leasing companies) and the utilities sector are invited to an exclusive dinner hosted by senior executives from SigmaConnected. This event is designed for executives at medium to large organisations. Places are strictly limited.
We’ve put together this networking and discussion evening in response to the challenges being faced in finance and accounting functions across Australia – including skills shortage, employee attrition, and the disruptions caused by COVID-19, both internally and in offshore operations. The dinner will be hosted by senior executives from Solugrowth, a management buy-out from Deloitte….
With a critical shortage of workers in Australia, Fiji’s outsourcing industry has jumped to the rescue, providing businesses with flexible, high-quality contact centre and back office services at a fraction of the cost. At this event, hear case studies from the health, pharmaceutical and education sectors, covering: Why Fiji? Journey outsourcing to date Overview of….
Virtual Product Advisors (VPAs) are the new hybrid of the e-commerce and physical shopping worlds, humanising and personalising the online shopping experience. Join your peers for this exclusive event, where we’ll cover: How Covid-19 has inspired retail innovation eCommerce shelf data analytics and insights What are VPAs and how you can capitalise on 2022’s top….
An Exclusive Online Lunch Event for BPO Leaders The vendor landscape and solutions for CX and contact centre technology have changed considerably over the pandemic. Successful BPOs are leading with the latest innovations to create value for existing clients and to win new business. At this event, Cloud CX technology provider ipSCAPE will cover: How….
In an age where power has shifted from employer to employee, operational leaders must think how to build a resilient and effective WFA (work-from-anywhere) strategy. At this event, we’ll cover: Security considerations in home worker environments EX tools to drive better agent experience Rethinking the way you look at training and wellness programs Key people….
If you’d like access to the recording of this past event, please enter your email below (only available to businesses open to or already offshoring; not available to BPOs). The UK’s ecommerce sector has skyrocketed during the pandemic, and with it, a growing need for capacity in customer operations. With a critical shortage of workers….
An Exclusive Online Lunch Event for Consultants The pandemic created a new wave of demand for contact centre and back office outsourcing services, as companies rushed to mitigate the impact of lockdowns in the Philippines and India, as well as the workforce shortage onshore. Against this backdrop, Fiji has catapulted in popularity as an outsourcing….
Safeguarding your reputation and building consumer trust has never been so critical. Payment security is one area where you can’t afford NOT to get it right. At this event, we’ll explore the rapidly changing landscape of payment security in the contact centre and what strategies you should be adopting to be compliant and mitigate risk…..
If you’d like access to the recording of this past event, please enter your email below (only available to businesses open to or already offshoring; not available to BPOs). Australia’s ecommerce and online marketplace sector has skyrocketed during the pandemic, and with it, a growing need for capacity in customer support and the back office. ….
An Exclusive Online Lunch Event for Consultants The vendor landscape and solutions for CX and contact technology have changed considerably over the pandemic. Industry consultants play a key role in advising clients on these changes. At this event, Microsoft and Cloud CX technology provider ipSCAPE will update the consultant community on their partnership and technology offerings. We’ll….
There is a lot at stake in a conversational AI implementation – get it right, and you’ll have happy customers, happy employees, and a very happy CFO. Join your CX and Digital peers at an online lunch, where industry experts will share their knowledge to arm you with valuable information for a successful deployment. We’ll….