From cyber attacks to cyclones, from pandemics to product recalls, there are a hundred reasons why contact centres need to be able to respond rapidly to surges in demand. At this event, we’ll cover:
- Strategies for blitz recruitment, including a case study from Super Retail Group
- How technology can help
- Planning for the unplanned.
There’ll be ample time for Q&A. Attendees receive:
🍴 Lunch delivered to your door – alternatively a $50 lunch voucher OR $50 charity donation
🍾 Champagne prize for best audience question.
Who can attend: leaders responsible for customer service, contact centre, operations and HR at medium to large organisations.
Email sharon@matchboard.com.au to request an invitation. Places are strictly limited.