Malta is so much more than one of the Mediterranean’s most popular holiday destinations. Its highly skilled, native English-speaking people, EU membership, advanced digital infrastructure, multilingual capability and cost advantages over Western European countries make it an ideal location for nearshore contact centre outsourcing.
As European and UK companies continue to deal with rising costs, staff shortages, increasing customer expectations, and never-ending technology disruption, many are turning to outsourcing as a strategic solution. Find out more about why Malta is ideally placed to help.
NB This paper is available in English, Italian (Malta: Il Polo Europeo dell’Esternalizzazione) and German (Malta: Das europäische Zentrum für Outsourcing).
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