CX and Contact Centre Leaders are grappling with a mix of overwhelm and excitement as technology to improve the customer experience evolves at lightning speed. Join your peers for a delicious roundtable lunch where we’ll cut through the hype and explore, through the lens of Amazon Connect and GenAI:
- Tangible ways to deliver contextual, personalised, and automated customer service across all channels – calls, SMS, email, video, chat, bots, apps and more
- Tools and techniques to empower agents, boost productivity, and drive engagement
- First-hand experience of GenAI-powered self-service, showing how customers can resolve issues instantly and seamlessly
- Insights on using AI to unlock customer trends and optimise capacity planning
- The latest in virtual hold, voice biometrics, and CRM integrations.
This event is a unique opportunity for both existing AWS clients, as well as those on other platforms, to discover the Art of the Possible in CX, while building connections and sharing ideas with industry peers.
Sponsored by iCXeed.
Note: We regret that vendors and consultants cannot register for this event, which is designed for senior CX and contact centre leaders at medium to large private sector businesses.
