Remote and hybrid working have thrown a spotlight on productivity and compliance in customer operations. Industry consultants play a key role in advising clients how they can monitor and enhance productivity not just in the contact centre, but in the back office as well. At this event, world-leading workforce productivity and analytics software company, Prohance, will update the consultant community on their offering and how it can help you help your clients. We’ll cover:
- Industry challenges: data security, low productivity, quiet quitting, lost output, team collaboration, unaccounted absenteeism
- How businesses can solve for these challenges through software and analytics
- The importance of governance in both in-house and outsourced operations
- Measuring the workforce impacts of AI
- 360,000 licences under management in 25 countries – Prohance’s position in the market, including a short demo
There’ll be plenty of time for Q&A. Attendees receive:
🍴 Lunch delivered to your door (alternatively a $50 Uber Eats voucher OR charity donation)
🍾Champagne prize for the best audience question
This event is designed for individual consultants, boutique consultancies, as well as consultants at large firms who advise clients on back office operations and productivity. Places are limited. Request to join below.