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Date: June 18, 2024
Time: 12:00 pm - 2:00 pm
Location: Brisbane CBD

The buzz around generative AI may lead some to believe that it alone will revolutionise customer experience and solve all business challenges. However, in a landscape of tight budgets and relentless competition, relying solely on AI, digital innovations, and self-service solutions can only take CX so far. True transformation lies in integrating AI seamlessly into the broader customer journey, empowering human agents with AI-driven tools, and establishing interconnected workflows across departments.

Join your industry peers for a delectable roundtable lunch where we’ll explore the multifaceted approach needed to design the next-generation CX blueprint.

Sponsored by Zoom.

Note: We regret that IT vendors and consultants cannot register for this event, which is designed for senior CX and Technology executives at medium to large businesses.

Request to join below.