The buzz around generative AI may lead some to believe that it alone will revolutionise customer experience and solve all business challenges. However, in a landscape of tight budgets and relentless competition, relying solely on AI, digital innovations, and self-service solutions can only take CX so far. True transformation lies in integrating AI seamlessly into the broader customer journey, empowering human agents with AI-driven tools, and establishing interconnected workflows across departments.
Join your industry peers for a delectable roundtable lunch where we’ll explore the multifaceted approach needed to design the next-generation CX blueprint.
Sponsored by Zoom.
Note: We regret that IT vendors and consultants cannot register for this event, which is designed for senior CX and Technology executives at medium to large businesses.
Request to join below.