Upcoming events
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Past events
In today’s constantly evolving Covid environment, transformation of the customer experience is a given. As almost all transformation involves new technology, it’s essential that CX leaders stay abreast of the latest tech solutions available to solve their business challenges. Join us for an online lunch with your peers to hear how modern technology can come….
Collecting, understanding and actioning customer feedback is central to organisational success. But in 2022, what are the most effective methods, tools and technologies to ensure the Voice of Customer is captured in decision-making? Join your CX and Contact Centre executive peers to hear a case study from MLC Life Insurance and a fireside chat with….
Join your peers across Banking, Lending, Insurance & Superannuation for an exclusive online lunch where we’ll delve into the possibilities AI-driven voice analytics creates in the contact centre. With case studies from Australia’s most awarded direct life insurer, NobleOak, and fintech pioneer, Prospa, we’ll quantify how AI can become your “best friend” in: reducing risk….
COVID-19 has triggered a rethink in every aspect of the way information and services are delivered in the health and aged care sector. Join your peers for an exclusive online lunch where we’ll present sector-specific insights and trends in customer experience delivery. This session will include a keynote by a leading global technology research and….
Join your peers across Banking, Lending, Insurance & Superannuation industries for an exclusive online lunch where we’ll take a deep dive into global CX trends in financial services. While Australia is an early adopter in some ways, advanced markets such as the US and the UK offer a “crystal ball perspective” on what’s next locally…..
There’s hardly a large customer-centric organisation in Australia that’s not looking at, or implementing Conversational AI. However there’s been little research in 2021 on where the market is at, and the challenges and opportunities this fast-moving technology presents. Join your peers for an exclusive online lunch where we’ll unveil the findings of an extensive study….
COVID has impacted Australian contact centres in so many ways, from remote working to new location strategies. But an area which requires more focus is the need for organisations to redefine how they measure performance both internally and externally. Join our online lunch event to hear a fresh perspective on next generation KPIs to boost….
Join your peers in telco and utilities for an exclusive online lunch where we’ll demystify the latest evolution in customer experience: Customer Journey Management. With presentations from two CX industry thought leaders, we’ll cover: How to deeply understand the behaviour & intent of today’s customer How to optimise journeys for high value customers (use cases….
Consumer patience for the wrong answer is non-existent. And in the pandemic work-from-home environment, never has it been more critical to support customers and employees with the right tools to deliver the right answers on the spot. Join your peers for an exclusive online lunch where we’ll present just how an intelligent knowledge management (KM)….
COVID-19 has triggered a rethink in every aspect of contact centre strategy – from people and technology to customer experience, risk, and delivery location. Join your peers for an exclusive online lunch where we’ll present a blueprint for today’s best practice contact centre in Australia. With a keynote by Lisa Borden, Managing Partner, ISG, and….
When considering setting up a team offshore, most Australian and New Zealand businesses think of the Philippines as their only choice. Fiji, however, is a compelling alternative for a wide range of services, from contact centre to HR and accounting support. Join our online lunch to learn more about how Fiji compares with the Philippines….
Join your peers in financial services for an exclusive online lunch where we’ll demystify the latest evolution in customer experience: customer journey management. With presentations from two CX industry thought leaders (Lean CX author, Dr Robert Dew, and Michael Renzon), we’ll cover: How to deeply understand the behaviour & intent of today’s customer How to….
Finance and Accounting leaders in Australia or New Zealand are invited to an exclusive online lunch event, where we’ll open your eyes to the exciting opportunity of outsourcing to Fiji. Fiji’s talented workforce, available at a fraction of the cost of Australia, has deep experience in F&A functions including: Debt collections Credit assessment Loans and….
You are invited to an exclusive online event, where we’ll showcase the Recruitment and HR world’s best-kept secret: outsourcing and team-building in Fiji. We’ll have two case studies, one from the recruitment industry – Protech, a leading workforce provider to technical industries – and the other from Lowes’ multi-function satellite team in Fiji, administered by….
Join us for a CX event with a difference: we’re bringing together market leaders in three sectors – Government (NSW Department of Customer Service), Insurance (Avant Mutual) and Building (Rawson Group) – to share how they have each approached a reinvention of the experience delivered to their customers. We’ll then have a presentation on how….