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Date: February 16, 2022

Time: 12:00 - 13:00 AEDT

Location: Zoom

Join your peers across Banking, Lending, Insurance & Superannuation for an exclusive online lunch where we’ll delve into the possibilities AI-driven voice analytics creates in the contact centre.

With case studies from Australia’s most awarded direct life insurer, NobleOak, and fintech pioneer, Prospa, we’ll quantify how AI can become your “best friend” in:

  • reducing risk and increasing compliance, by understanding what’s happening in 100% of customer conversations
  • identifying complaints and churn risks, to improve revenue outcomes, and
  • driving cost out by automating a large portion of the QA function.

There will be plenty of time for audience questions.

Attendees receive:

🍴 Lunch delivered to your door (alternatively a $50 Deliveroo voucher OR charity donation)

♥ The chance to win a bottle of champagne for the most interesting audience question.


This event is designed for Contact Centre, CX, Claims, Compliance and Analytics Leaders in Australian financial services.

Register interest to attend or email sharon@matchboard.com.au.