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Date: November 23, 2021

Time: 12:00 - 13:00 AEDT

Location: Zoom

Join your peers across Banking, Lending, Insurance & Superannuation industries for an exclusive online lunch where we’ll take a deep dive into global CX trends in financial services. While Australia is an early adopter in some ways, advanced markets such as the US and the UK offer a “crystal ball perspective” on what’s next locally.

We’ll correlate the global outlook with a presentation of findings from a recent market research survey into “State of Play: Customer Experience in Australian Financial Services.” This will cover topics such as:

  • Top contact centre technology challenges
  • Perceived benefits of new CX technologies
  • Methods of extracting customer insights
  • Current and future CX investments

Attendees receive:

🍴 Lunch delivered to your door (alternatively a $50 Deliveroo voucher OR charity donation)

🍾 The chance to win a bottle of champagne for the most interesting audience question.


This event is designed for CCOs, CIOs, Contact Centre, CX and Digital Leaders in financial services. 

Register interest to attend or email sharon@matchboard.com.au.