Join your peers across Banking, Lending, Insurance & Superannuation industries for an exclusive online lunch where we’ll take a deep dive into global CX trends in financial services. While Australia is an early adopter in some ways, advanced markets such as the US and the UK offer a “crystal ball perspective” on what’s next locally.
We’ll correlate the global outlook with a presentation of findings from a recent market research survey into “State of Play: Customer Experience in Australian Financial Services.” This will cover topics such as:
- Top contact centre technology challenges
- Perceived benefits of new CX technologies
- Methods of extracting customer insights
- Current and future CX investments
🍴 Lunch delivered to your door (alternatively a $50 Deliveroo voucher OR charity donation)
🍾 The chance to win a bottle of champagne for the most interesting audience question.
This event is designed for CCOs, CIOs, Contact Centre, CX and Digital Leaders in financial services.