Date: March 3, 2022

Time: 12:00 - 13:00 AEDT

Location: Zoom

Collecting, understanding and actioning customer feedback is central to organisational success. But in 2022, what are the most effective methods, tools and technologies to ensure the Voice of Customer is captured in decision-making?

Join your CX and Contact Centre executive peers to hear a case study from MLC Life Insurance and a fireside chat with industry leaders covering topics such as:

  • maximising survey participation and driving decision-making quality
  • contact centre industry benchmarks for participation rates and data quality across different customer feedback channels
  • best practices in engaging your frontline in the customer feedback process
  • embedding customer feedback as a critical decision making factor for leadership teams

Attendees receive:

🍴 Lunch delivered to your door (alternatively a $50 Deliveroo voucher OR charity donation)

♥ The chance to win a bottle of champagne for the most interesting audience question.


This event is designed for CCOs, CIOs, Contact Centre, CX and Digital Leaders.