COVID has impacted Australian contact centres in so many ways, from remote working to new location strategies. But an area which requires more focus is the need for organisations to redefine how they measure performance both internally and externally.
Join our online lunch event to hear a fresh perspective on next generation KPIs to boost sales performance and optimise customer experience.
With a panel discussion and keynote by COPC, we’ll cover:
- Traditional KPIs and how they impact CX results
- Challenges facing organisations and how next-generation KPIs will address them
- Developing a business and technology framework to measure success and change.
Attendees receive:
🍴 Lunch delivered to your door (alternatively a $50 Deliveroo voucher OR charity donation)
♥ A white paper on next-generation KPIs.
This event is designed for Contact Centre, CX, Operations and Digital Transformation leaders. Places are limited and RSVP is essential.
Register to attend or email sharon@matchboard.com.au.