Consumer patience for the wrong answer is non-existent. And in the pandemic work-from-home environment, never has it been more critical to support customers and employees with the right tools to deliver the right answers on the spot.
Join your peers for an exclusive online lunch where we’ll present just how an intelligent knowledge management (KM) framework can deliver a fast, accurate and seamless self-service experience to customers and employees alike.
With 3 case studies (AGL Energy, BMW, and Fidelity), we’ll demonstrate the transformative impacts of a digital-first KM strategy, including:
- double-digit improvement across key metrics: Digital Containment, Customer Satisfaction and Agent Productivity
- increased brand trust and consistency, based on a single source of truth
- better compliance based on standardisation of responses.
Attendees receive:
🍴 Lunch delivered to your door (alternatively a $50 Deliveroo voucher OR charity donation)
🍾 Champagne prize for the most interesting audience question
♥ Free trial access to an enterprise-grade Knowledge Management environment (conditions apply)
This event is designed for Chief Customer Officers and senior Leaders of Digital, Transformation, CX and Contact Centre, at organisations with 1000+ employees and/or large contact centres.
Register interest to attend or email sharon@matchboard.com.au.