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Date: October 20, 2021

Time: 14:00 - 15:00 AEST

Location: Zoom

Join your peers in telco and utilities for an exclusive online lunch where we’ll demystify the latest evolution in customer experience: Customer Journey Management.

With presentations from two CX industry thought leaders, we’ll cover:

  • How to deeply understand the behaviour & intent of today’s customer
  • How to optimise journeys for high value customers (use cases & success stories)
  • How businesses like yours are rethinking value delivery & CX to improve acquisition in 2021

The things that today’s customers value have changed, and traditional methods no longer deliver this value. Discover how leading telco and utilities businesses are decoding customer intent, optimising journeys and boosting revenue.

Attendees receive:

🍴 Lunch delivered to your door (alternatively a $50 Deliveroo voucher OR charity donation)

📔 A chance to win the must-read new book, Lean CX


This event is designed for C-level executives or leaders of CX or Digital functions in the telco and utilities industries. Places are limited and RSVP is essential.

Register to attend or email sharon@matchboard.com.au.