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Date: September 14, 2021

Time: 12:00 - 13:00 AEST

Location: Zoom

COVID-19 has triggered a rethink in every aspect of contact centre strategy – from people and technology to customer experience, risk, and delivery location.

Join your peers for an exclusive online lunch where we’ll present a blueprint for today’s best practice contact centre in Australia.

With a keynote by Lisa Borden, Managing Partner, ISG, and a presentation by Datacom, we’ll cover the ingredients of a turnkey model for:

  • Talent attraction and retention
  • Employee wellbeing and experience
  • Work-from-anywhere tools and technologies
  • Supporting vulnerable customers
  • Rapid scalability and embedded flexibility
  • Business continuity planning and risk management.

Attendees receive:

🍴 Lunch delivered to your door (alternatively a $50 Deliveroo voucher OR charity donation)

🍾 Champagne prize for the most interesting audience question.


This event is designed for Chief Customer Officers, COOs, and Heads/General Managers of CX/EX, Customer Strategy, Operations, and Contact Centre functions. Places are strictly limited – thank you for your understanding. 

Register to attend or email sharon@matchboard.com.au.