If you’d like access to the recording of this past event, please enter your email below (only available to businesses open to or already offshoring; not available to BPOs).
The UK’s ecommerce sector has skyrocketed during the pandemic, and with it, a growing need for capacity in customer operations. With a critical shortage of workers in the UK, Fiji’s outsourcing industry has jumped to the rescue, providing retailers and logistics providers with flexible, high-quality voice and digital services, at a fraction of the cost. With single-digit annual attrition and a workforce renowned for authentic customer service, Fiji represents a fresh face on the map for contact centre and back office services.
At this event, hear a case study from Interparcel covering:
- Why Fiji?
- Journey outsourcing to date
- Overview of learnings and outcomes.
This will be followed by a fireside chat with industry consultant, Dave Halford, and one of Fiji’s leading BPOs. There will be ample time for audience Q&A.
Attendees receive:
🍴 Lunch (a £25 Deliveroo voucher) OR charity donation
📔 A complimentary white paper
This event is designed for UK-based leaders of contact centre, customer service, CX and back office functions in online retail, marketplace, logistics and adjacent sectors; as well as consultants covering outsourcing, location strategy, contact centre, CX.
If you’d like access to the recording of this past event, please enter your email below (only available to businesses open to or already offshoring; not available to BPOs).