In an age where power has shifted from employer to employee, operational leaders must think how to build a resilient and effective WFA (work-from-anywhere) strategy. At this event, we’ll cover:
- Security considerations in home worker environments
- EX tools to drive better agent experience
- Rethinking the way you look at training and wellness programs
- Key people and technology elements of a WFA BCP (Business Continuity Plan)
We’ll have an analyst presentation and panel discussion, followed by audience Q&A. We invite you to submit any WFA question or challenge pre-event for our panellists to address. Attendees receive:
🍴 Lunch delivered to your door – alternatively a $50 Deliveroo voucher OR $50 charity donation
🍾 A prize for the most interesting audience question.
This event is designed for CX and Contact Centre Leaders at medium to large organisations in Australia.
Register interest to attend or email sharon@matchboard.com.au.