Join your peers in financial services for an exclusive online lunch where we’ll demystify the latest evolution in customer experience: customer journey management.
With presentations from two CX industry thought leaders (Lean CX author, Dr Robert Dew, and Michael Renzon), we’ll cover:
- How to deeply understand the behaviour & intent of today’s customer
- How to optimise journeys for high value customers (use cases & success stories)
- How businesses like yours are rethinking value delivery & CX to improve acquisition in 2021
The things that today’s customers value have changed, and traditional methods no longer deliver this value. Discover how leading financial services businesses are decoding customer intent, optimising journeys and boosting revenue.
🍴 Lunch delivered to your door (alternatively a $50 Deliveroo voucher OR charity donation)
📔 A chance to win the must-read new book, Lean CX
This event is designed for C-level executives and leaders of CX or Digital functions. Places are limited and RSVP is essential.