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Date: November 30, 2023
Time: 12:00 pm - 1:00 pm
Location: Zoom

In today’s environment of inflation, mortgage pressure and global uncertainty, the number of vulnerable customers is increasing. Join our online lunch for Contact Centre, Collections and Finance leaders, and hear how we can best support vulnerable customers, while achieving positive business outcomes. We’ll cover:

  • Identifying vulnerable customers
  • Best practices for helping vulnerable customers in collections and customer service
  • Outsourcing as a solution to labour shortages, which affect services to vulnerable customers.

Following presentations by Origin Energy, Prospa, and Sigma Connected, we’ll host audience Q&A. Attendees receive:

🍴 Lunch delivered to your door – alternatively a $50 Uber Eats voucher OR $50 charity donation

📔 A white paper on vulnerable customer strategy.

NB Event times are in AEDT time zone.

Who can attend: senior leaders responsible for customer service, collections, contact centre, finance and outsourcing (we apologise but this event is not open to BPOs). Places are strictly limited. If you’d like access to this event, please enter your email below.