It seems so simple – integrate phone, digital and video channels to provide a smooth customer experience. Yet so few organisations have reached this CX nirvana, often due to multiple vendor systems and a lack of AI analytics to drive proactive and seamless customer and agent journeys.
Join your industry peers for a delectable roundtable lunch where we’ll explore how AI can help join the dots in the omni-channel customer experience. We’ll demonstrate how it’s possible to not only extract invaluable insights from customer conversations in real-time, but then leverage AI to automatically action these insights and initiate online customer communications and agent upskilling events.
In an environment where CX leaders are scrambling for differentiation, we guarantee you’ll be blown away by what is now possible!
Sponsored by Zoom.
Note: We regret that vendors and consultants cannot register for this event, which is designed for senior CX leaders at medium to large businesses.
Request to join below
