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Date: September 25, 2024
Time: 12:00 pm - 1:00 pm
Location: Zoom

A renowned economist, Paul Krugman, once said: “Productivity isn’t everything, but in the long run it’s almost everything.”

In 2024, remote and hybrid working are throwing a spotlight on productivity and compliance in customer operations. Monitoring and enhancing productivity not just in the contact centre, but in the back office, has become a business imperative. At this event, world-leading workforce productivity and analytics software company, Prohance, will cover:

  • Industry challenges: data security, low productivity, quiet quitting, lost output, team collaboration, unaccounted absenteeism
  • How businesses can solve for these challenges through software and analytics
  • The importance of governance in both inhouse and outsourced operations
  • Measuring the workforce impacts of AI
  • 370,000 licences under management in 25 countries – Prohance’s position in the market, including a short demo

We’ll also have an insightful presentation by CXTT’s Michael Clark on:

“Change and Communication Tips for Technology Implementations”.

There’ll be plenty of time for Q&A. Attendees receive:

🍴 Lunch delivered to your door (alternatively a $50 Uber Eats voucher OR charity donation)

🍾Champagne prize for the best audience question


This event is designed for executives responsible for back office operations, contact centres and workforce productivity. Places are limited. Request to join below.