This white paper explores emerging commercial models in CX, and the shift from traditional capacity-based models to more innovative, flexible and outcome-driven approaches.
Technology such as AI and analytics has changed the way BPOs price and innovate, aligning with desired client outcomes such as customer satisfaction, retention and cross-selling. Discover the pros and cons of different models from both the enterprise and service provider perspective.
*This content has been sponsored by a third party who will receive your contact details. Please note we are not able to provide this content to BPOs.