March 2021, Sydney: Matchboard has launched its Guide to Technology for Contact Centres and CX (2021 edition) to provide technology buyers with an independent overview of the most popular technologies powering and transforming today’s customer experience.

In launching the Guide, Matchboard’s Sharon Melamed said, “The contact centre/CX software marketplace is changing so rapidly, with new categories and new vendors emerging every month. There is a need for buyers to have a concise one-stop source of information on the solutions out there, and that’s what this guide is all about. Uniquely, companies can “one-click” through to request demos and pricing, all from this one document.”

The Guide is available free of charge here.