Through technology, we can now provide fast, efficient and personalised service, gain deep insights into what our customers think and feel, and spoil our customers with a choice of interaction channels, from the contact centre to self-service and co-browsing.
Matchboard’s Ultimate Guide to Technology for Contact Centres and Customer Experience (2020 edition) provides a succinct overview of 10 of the most popular, exciting technologies powering and transforming today’s customer experience. The Guide looks at:
- solution pros and cons
- features and functionalities, from both the business and technical perspective, and
- provides a synopsis of emerging tech.
Find out more about the top 10 solutions in this complimentary 28-page guide.