Customer expectations are evolving faster than most CX strategies can keep up. As AI becomes embedded across service, sales and support, CX leaders face a defining question: how do you scale intelligence and automation without losing trust, empathy and human connection?
This exclusive roundtable brings together senior Customer Leaders in Brisbane to explore how the next era of customer experience is being shaped — not just by technology, but by how organisations design interactions across voice, digital and human touchpoints.
Through open, peer-driven discussion, we’ll explore:
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How leading teams are using AI to anticipate customer needs and enable more natural, contextual interactions
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Where personalisation adds value — and where it risks crossing privacy or trust boundaries
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How organisations are rethinking the balance between automation and human engagement across channels
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Which new CX metrics matter most in 2026, as loyalty, trust and emotional connection become board-level priorities
Places are limited, so please register your interest early.
Proudly sponsored by Zoom.
Note: We regret that vendors and consultants cannot register for this event, which is designed for senior CX leaders at medium to large businesses and Government.
