While Generative AI excels at language, Agentic AI provides autonomy, acting on its own to plan and implement. And the benefits for customers and enterprises alike are game-changing.
This plain English Guide will help you get a handle on the possibilities in CX with Agentic AI, outlining use cases, types of AI agents, impacts on KPIs, and an approach to getting started.
AI agents can make real-time decisions, adapt to customer behaviours and perform tasks, revolutionising customer experience. This is a must-read Guide for all practitioners interested in taking their organisations to the next level of CX performance.
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