A goldmine of opportunity or a minefield of challenges? The reality is that CX and Contact Centre Leaders are facing both, as they race to implement AI-led transformation with all the right controls in place. Join your peers for a delicious roundtable lunch, where we’ll explore how to:
- identify the highest-impact AI use cases in customer service
- address challenges in proving ROI in AI CX initiatives
- approach the unique risk and governance considerations with AI technology, and
- define KPIs and measure success in AI-powered service transformation.
This event is an opportunity for Sydney Customer Leaders to come together in person, exchange ideas, and get future-fit for the next generation of customer service delivery.
Sponsored by Sprinklr.
Note: We regret that vendors and consultants cannot register for this event, which is designed for senior CX leaders at medium to large businesses.
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