Building on the success of Matchboard’s sell-out BPO Exchange event in 2025, we’re once again bringing together BPO stakeholders from across the region for a day of exceptional networking, learning and discovery.
This event is a must-attend if you’re a BPO leader, consultant, analyst, client, investor, or a representative of a BPO industry association. We also welcome Government agencies, and vendors of technology, infrastructure and services catering to the BPO industry.
Our draft agenda (currently being finalised) covers:
- What’s changed in the outsourcing M&A landscape in the last 12 months
- Global trends in the BPO industry
- Find the Gap: opportunities for positioning in the US market
- A comparison of pricing & workforce across 3 locations & 2 operating models
- The use case for AI in Recruitment and Workforce Analytics
- Roundtables: Everything you need to know about… (1) Fiji (2) the Philippines (3) Africa (4) Telephony and CX Tech (5) M&A (6) The future of the staff leasing model (7) Marketing
- Client Panel: Success stories from the back office
- Client Panel (including Optus): The CX buyer perspective – what are they looking for in a BPO partnership?
- Advisor Panel: Engaging for success with consultants
- Optimising your sales team
- Roundtables: Everything you need to know about… (part 2)
- Tech Panel: How tech brands can support your go-to-market
- Networking
- Prize-giving
- … and much more.
Why Attend:
- Hear directly from client-side executives and get inside the mindset of big brands
- Challenge your thinking on the future of the BPO industry
- Forge new partnerships
- Meet procurement consultants
- Uncover M&A opportunities
- Stay abreast of industry trends
- Get inspiration for new strategies around growth and pricing
- Network with peers
Cost per person (excluding GST):
- A$1,750 for BPOs, Procurement Consultants, Analysts ($100 discount for multiple attendees from the same company)
- A$2,500 for Vendors (technology, telco, real estate, recruitment), industry bodies, accreditation bodies
Payment options: credit card or bank transfer. An invoice will be issued upon registration below.
For sponsorship or attendance inquiries, contact sharon@matchboard.com.au and view our promo video.
