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Date: November 11, 2020

Time: 12:00 - 13:15

Location: Sydney CBD

The date for this event is yet to be set, based on Covid-19 impact. Please register your interest in attending so we can notify you when the date is set!

You are invited to an exclusive Leaders Lunch to hear how you can leverage 2020’s emerging customer engagement channel: video.

Video has long been embraced in the conferencing and communications sector, yet not widely adopted in the customer service arena. Video offers the opportunity to engage more deeply with customers, solve their problems faster, and cross-sell more effectively. And with high-speed Internet almost ubiquitous, it is not only accessible but cost-effective.

At this session, you’ll hear:

  • learnings and results from Secure Parking’s video support implementation
  • how to successfully introduce video in your contact centre
  • case studies from the banking, education and health sectors
  • how engaging a video customer support specialist moves the needle on customer satisfaction and NPS.

This event is designed for Leaders of Contact Centre, Customer Service, Sales and CX functions. 

Register interest: sharon@matchboard.com.au