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Date: February 23, 2021

Time: 12:00 - 13:15 AEDT

Location: Online

You are invited to an exclusive online Leaders Lunch to hear how you can leverage the fastest growing channel of customer engagement: video.

Video has long been embraced in the conferencing and communications sector, yet not widely adopted in the customer service arena. Video offers the opportunity to engage more deeply with customers, solve their problems faster, and cross-sell more effectively. And with high-speed Internet almost ubiquitous, it is not only accessible but cost-effective.

At this session, you’ll hear:

  • global trends in video customer service, presented by Jarrod Magill at global analyst firm, ISG
  • an international case study from the education sector
  • tips for introducing video into your contact centre strategy
  • how engaging a specialist video customer service provider moves the needle on customer satisfaction and NPS.

Lunch will be delivered to your home office, alternatively a $50 Deliveroo voucher will be supplied. 

This event is restricted to Leaders of Contact Centre, Customer Service, Sales, CX and Procurement functions, and is not open to consultants and vendors. We ask for your understanding.

Interested in receiving materials from this event? Contact sharon@matchboard.com.au