SYDNEY, AUSTRALIA – July 26, 2013 – Matchboard.com.au, a free online tool for the customer management industry in Australia and New Zealand, is servicing an increasing number of requests from US, UK and European companies looking to establish a presence in the region.
According to Managing Director, Sharon Melamed, one of the biggest success drivers in international expansion is finding the right partners, however “due diligence is often challenging when you’re sitting thousands of miles away.” Matchboard has pre-vetted hundreds of suppliers, from call centre outsourcers to technology vendors, consultants and training companies, and captured detailed information on each. “We know the suppliers’ locations, offerings, industry specialisation, strengths, size, key clients, target business profile and, in some cases, openness to different pricing models. So when a company enters their request on matchboard.com.au for xyz, our system produces a shortlist of suppliers which meet x, y and z criteria and we connect the parties. It’s really quick, simple, and reduces the risk of an ill-informed purchasing decision substantially.”
With 25 years’ experience in contact centres and business process outsourcing, Melamed has worked in New York, Tokyo, Tel Aviv and now Sydney, and said she saw the same problem occurring everywhere: people wasting huge amounts of time trying to find the perfect match suppliers for their needs. “With Matchboard, you simply enter your needs in a short questionnaire, and our powerful matching engine then locates the best-fit suppliers around the world to help. Matched suppliers contact you – in most cases within 24 hours. Our mission is to give people back time, and help companies make smarter sourcing decisions.”
As a way of finding suppliers, Matchboard offers a compelling alternative to search engines, which match key words rather than business needs. The most popular product/service categories on Matchboard are: sales and customer service outsourcing, operational and procurement consulting, and technology for customer experience and the contact centre. With regard to the latter, Australia and New Zealand have been early adopters of cloudbased contact centre solutions, which has resulted in a flurry of suppliers enter the market from the UK and US.
Matchboard matches organisations that manage (or outsource) sales, service or back office
operations, with the suppliers of products and services enabling them. Our mission is to
successfully connect buyers and suppliers through an easy-to-use, independent website and matching
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