Artificial Intelligence (AI) has quickly become both the greatest opportunity and the sharpest disruptor shaping the Business Process Outsourcing (BPO) industry. For decades, growth in outsourcing was driven by labour arbitrage and efficiency metrics. That model worked when scale equalled success. But in 2026, the conversation has shifted: AI is redefining how value is created, delivered, and measured.
Based on insights from BPO Exchange, this white paper examines how BPOs are adapting to the AI era, both behind the scenes in their internal operations and as an external market offering.
This is a must-read for leaders of outsourcing businesses of all shapes and sizes.
NB. This content was co-sponsored by Matchboard and Zoom, who will receive your contact details.
