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Matchboard’s Call Centre Audio Map allows you to click on a country and hear a call sample, illustrating a “typical” accent for English-language calls in that country.  The Map is a world-first initiative, designed to help companies draw informed conclusions about accents when considering location options for their call centre. Our call samples are used by executives around the world to support business cases and presentations for onshore, near-shore and offshore service delivery.  We’ll be adding more call samples from different countries over time. So please click here to select a country to get started.  

Here are some quick facts about seven of the main destinations targeting call centre work from Australian/New Zealand clients:  

  English as official language Former or current British or US colony Comments

Fiji

 

Population:

900,000

Y British
  • English, a remnant of British colonial rule over the islands, was the sole official language until 1997 and is widely used in government, business, and education as a lingua franca. 
  • Thanks to an inherited British education system, Fiji boasts a native English speaking workforce with a high literacy rate of 94%.
  • The contact centre workforce is skilled – most are university graduates and/or trained in the hospitality and tourism industries, with experience servicing Australian customers (60% of Australians have holidayed to Fiji)
  • Ease of access from Australia
  • Access to first world infrastructure safeguarding business continuity and data protection
  • Fiji was shortlisted for Offshoring Destination of the Year by the Global Sourcing Association. 

S. Africa

 

Population:

52 million

Y

British

  • 5th highest number of native speakers of English in the world (after US, UK, Canada and Australia).  Though English is commonly used in public and commercial life, it is only the fourth most-spoken home language.

Indonesia

 

Population:

250 million

N

No

  • The majority of middle to upper class families (comprising 30% of the population) send their children to high schools where English is either the primary or secondary language of instruction.
  • Almost 2 million Indonesians are enrolling at universities overseas (predominantly in English-speaking countries), and this significant growth is enhancing the country’s English-language capability.
  • In just 2 years, Indonesia has gone from 44th to 25th place in the world for English proficiency and this ranking continues to climb.

Philippines

 

Population:

97 million

 

Y

US

  • While India has significantly more people who speak English as their second language than the Philippines, the Philippines easily beats India in terms of native English speakers (with reportedly a similar number of native speakers to New Zealand).

India

 

Population:

1.3 billion

Y

British

  • While only 10-12% of the population speaks English, the number of people who speak English as their first or second language far outnumbers Australia and New Zealand combined.  To give some perspective, in 2001, the English-language newspaper with the highest daily circulation was The Times of India (3.24 million) even though India only had a quarter of a million people who use English as a mother tongue.

New Zealand

 

Population:

4.8 million

 

Y

British

  • Standard English as predominant language

Australia

 

Population:

25 million

 

Y

British

  • Standard English as predominant language

 

If you are ready to start exploring the opportunity with call centre outsourcers in any of the above countries, enter your needs and connect directly with quality outsourcers who can meet them.