Start date: February 12, 2019
End date: February 14, 2019
Time: 12:00 pm - 1:00 pm
Location: Melbourne (February 12); Sydney (February 14)

Join an exclusive gathering of consultants and analysts to learn about the emerging destinations of Fiji, South Africa and Malaysia for Australian contact centre outsourcing.

Just a few hours’ flight from Sydney, Fiji is home to customer service and back office operations of household brands such as iSelect, Lebara and Spotlight. With a cost-base on a par with the Philippines, and a warm, human approach to customer experience, Fiji has earnt the label of the “contact centre industry’s best-kept secret”.

Australia now comprises 25% of international BPO activity in South Africa, with flagship clients such as Qantas. A huge pool of native English speakers and multilingual talent is available in Cape Town, voted best city in the world by Travel and Leisure.

Malaysia offers a gateway to Asia for Australian companies expanding to the region and needing multilingual Asian-language support.

Learn more about the value proposition of these 3 very different locations, with a case study presentation, plus plenty of time for Q&A, over a delicious working lunch. (Note: case study at Melbourne event is iSelect; case study at Sydney event is Lebara.)

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