Building on the success of Matchboard’s sell-out BPO Exchange event in 2025, we’re once again bringing together BPO stakeholders from across the region for a day of exceptional networking, learning and discovery.
This event is a must-attend if you’re a BPO leader, consultant, analyst, client, investor, or a representative of a BPO industry association. We also welcome Government agencies, and vendors of technology and services catering to the BPO industry.
Our draft agenda (currently being finalised) covers:
- What’s changed in the outsourcing M&A landscape in the last 12 months
- From volume to value: global trends in the BPO industry at a time of intense AI disruption
- Find the gap: opportunities for positioning in the US market
- Pricing & workforce trends across 3 locations
- How BPOs are improving hiring speed and quality with AI and automation
- Roundtables: A spotlight on (1) Fiji (2) the Philippines (3) South Africa (4) AI solutions to differentiate and power your operations (5) M&A / Getting your BPO operationally ready for sale (6) The evolution of the staff leasing model (7) Marketing and PR strategy
- Client Panel: Success stories from the back office (CFS)
- Client Panel (AMP, Hertz and Healius): The CX buyer perspective – what are we looking for in a BPO partnership?
- How to get on the radar of Analysts
- Unlock the Margin You’re Already Paying For – using Workforce Analytics to eliminate leakage, unlock capacity and drive BPO profitability
- Escaping the “sea of sameness”: How to get your BPO noticed in the age of AI
- Roundtables: A spotlight on… (part 2 – see topics above)
- Presentation of the inaugural BPO Leader of the Year Awards
- Networking drinks.
Why Attend:
- Hear directly from client-side executives and get inside the mindset of big brands
- Challenge your thinking on the future of the BPO industry at a time of unprecedented disruption
- Forge new partnerships
- Meet procurement consultants and analysts
- Uncover M&A opportunities
- Stay abreast of industry trends
- Get inspiration for new strategies
- Network with peers
FAQ
- How many people attend? Last year we welcomed 77 executives, while this year we expect 80.
- Which countries are represented? Australia, NZ, the Philippines, Fiji, South Africa, Sri Lanka, India.
- What is the profile of BPOs attending? BPOs (both managed service and staff leasing companies) of all sizes attend.
Cost per person (excluding GST):
- A$1,750 for BPOs, Consultants, Analysts, Clients of BPOs ($100 discount for multiple attendees from the same company)
- A$2,500 for Vendors (technology, telco, real estate, recruitment), industry bodies, accreditation bodies
Payment options: credit card or bank transfer. An invoice will be issued upon registration below.
For sponsorship or attendance inquiries, contact sharon@matchboard.com.au and view our promo video.
