Building on the success of Matchboard’s sell-out BPO Exchange event in 2025, we’re once again bringing together BPO stakeholders from across the region for a day of exceptional networking, learning and discovery.
This event is a must-attend if you’re a BPO leader, consultant, analyst, client, investor, or a representative of a BPO industry association. We also welcome Government agencies, and vendors of technology and services catering to the BPO industry.
Agenda
| 8.30 Registration desk open | |
| 9.00 Welcome | Sharon Melamed, Matchboard |
| 9.05 What’s changed in the outsourcing M&A landscape in the last 12 months | Mark Josman, Capmark Associates |
| 9.25 From Volume to Value: global trends in the BPO industry at a time of intense disruption |
Amanda Quinn, Evostr Karan Gill, ISG Steve Evans, ConnectOS Clayton Williams, CapeBPO Moderated by Michael Clark |
| 9.55 How the AI Super Consumer is going to disrupt your business – and why that could differentiate your BPO | David Stone, Omilia |
| 10.05 Escaping the “sea of sameness”: How to get your BPO noticed in the age of AI | Azzi Williams, AZK Media |
| 10.30 Morning tea | |
| 10.50 A comparison of pricing & workforce across 3 locations | Karan Gill, ISG |
| 11.15 How BPOs are improving hiring speed and quality with AI and Automation | Daniel Ash, Journeyfront |
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11.35 Roundtables Spotlight on: (1) Fiji BPO opportunities (2) The Philippines – expansion opportunities for BPOs already in the Philippines (3) South Africa BPO opportunities (4) AI solutions to differentiate and power your operations (5) M&A focus: getting your BPO operationally ready for sale (6) The evolution of the staff leasing model (7) Marketing and PR focus – Google, ChatGPT or Socials: where will your next BPO buyer discover you? |
Moderators:
(1) Outsource Fiji (2) Jack Madrid, IBPAP (3) Clayton Williams, CapeBPO (4) Michael Clark, CXTT Consulting (5) Amanda Quinn / Mark Josman (6) Gavin Ifield, ABSL (7) Azzi Williams, AZK Media |
| 12.20 Success story from the back office |
Paul Sheehan, Colonial First State Srividya Konduparrthi, TCS |
| 12.35 Lunch | |
| 1.35 Client Panel: the CX buyer perspective |
Michelle Reinisch, AMP Eloise Campbell, Healius Celeste Carnovale, Hertz |
| 2.05 Unlock the margin you’re already paying for – using Workforce Analytics to eliminate leakage, unlock capacity and drive BPO profitability | Sachin Machanda, ProHance |
| 2.25 Tribute to Jack Madrid, departing CEO of IBPAP | Sharon Melamed, Matchboard |
| 2.35 How to get on the radar of Analysts | Jens Butler, MagnifIQ |
| 2.55 Afternoon tea | |
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3.15 Find the gap: opportunities for positioning in the US market |
Amanda Quinn, Evostr |
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3.35 Roundtables (part 2) Spotlight on: (1) Fiji BPO opportunities (2) Building a BPO or GCC in the Philippines (3) South Africa BPO opportunities (4) AI solutions to differentiate and power your operations (5) M&A / Getting your BPO operationally ready for sale (6) The evolution of the staff leasing model (7) Marketing and PR strategy – how to build a powerful brand prospects remember |
Moderators: (1) Outsource Fiji (2) Jack Madrid, IBPAP (3) Clayton Williams, CapeBPO (4) Michael Clark, CXTT Consulting (5) Amanda Quinn / Mark Josman (6) Gavin Ifield, ABSL (7) Azzi Williams, AZK Media |
| 4.20 BPO Leader of the Year Awards |
Presented by: James Johnstone, Customer Science Amanda Quinn, Evostr Anita Williams, Arzo Sharon Melamed, Matchboard |
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4.35 Closing comments |
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4.40 Networking drinks |
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5.00 End |
Why Attend
- Hear directly from client-side executives and get inside the mindset of big brands
- Challenge your thinking on the future of the BPO industry at a time of unprecedented disruption
- Forge new partnerships
- Meet procurement consultants and analysts
- Uncover M&A opportunities
- Stay abreast of industry trends
- Get inspiration for new strategies
- Network with peers
FAQ
- How many people attend? Approximately 80
- Which countries are represented? Australia, NZ, the Philippines, Fiji, South Africa, Sri Lanka, India.
- What is the profile of BPOs attending? BPOs (both managed service and staff leasing companies) of all sizes attend.
Cost per person (excluding GST):
- A$1,750 for BPOs, Consultants, Analysts, Clients of BPOs ($100 discount for multiple attendees from the same company)
- A$2,500 for Vendors (technology, telco, real estate, recruitment), industry bodies, accreditation bodies
Payment options
Credit card or bank transfer. An invoice will be issued upon registration below.
For sponsorship or attendance inquiries, contact sharon@matchboard.com.au and view our promo video.
