Cost pressures, AI, and talent shortages are reshaping the contact centre outsourcing landscape. If you’re involved in outsourcing decisions, we’d value your perspective at a confidential, independently facilitated focus group, followed by a delicious networking lunch.
The discussion will be observed by a visiting delegation of senior BPO executives from Cape Town, South Africa, who are interested in better understanding the Australian market. Observers will not participate in the discussion.
Topics we’ll cover:
- perceptions of different offshore destinations
- how organisations research outsourcing locations and providers
- the drivers and barriers influencing outsourcing decisions
- what buyers value in outsourcing partnerships
- how AI is changing outsourcing strategies, operating models and workforce requirements
- your views on current offerings in the market and emerging opportunities.
Participants receive a $200 honorarium (or, if preferred, a $200 donation to charity).
Why participate?
- Influence industry understanding of the Australian outsourcing market
- Exchange ideas and share your experiences with other leaders
- Receive a $200 thank-you for your time
- Enjoy networking over lunch with peers and the visiting Cape Town delegation
What to expect
- 11am–12pm: Focus group
- 12pm–1pm: Networking lunch
- Independent facilitator
- Cape Town delegation attending as observers only during the focus group
- No presentations or sales pitches during the discussion
- Discussion conducted under Chatham House Rules.
Proudly supported by CapeBPO.
If you’re a senior leader involved in contact centre strategy or outsourcing decisions at a medium or large business, register your interest to attend.
