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Based on primary research with employers and employees, this new report examines what the future holds for the world of hybrid work in Australian contact centres. Topics covered include:

– snapshot of the job market

– employer challenges across recruitment, onboarding, retention and engagement 

– attrition trends

– employee wishlists

– defining the new Employer Value Proposition.

*This content has been sponsored by a third party who will receive your contact details. 

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