Aussie Broadband knows a thing or two about consumer trust: they’ve been voted Australia’s “most trusted telco” 5 years in a row, according to Roy Morgan research. And it’s no surprise that customer service is at the heart of the trust now inherent in their brand.
Join our CX roundtable to hear Ben O’Shea, General Manager of Cloud & SRE at Aussie Broadband, talk about the journey they are embarking on to embed AI in the customer experience, with a focus on trust, governance and service quality.
Over a delicious working lunch, we’ll then open up to a peer-led discussion covering:
- Strategic Opportunity: Identifying the highest impact wins for AI in CX today
- Prioritisation: Defining which use cases to greenlight and proceed with, in the face of budget and resource challenges
- The Implementation Journey: the practicalities of AI deployment, particularly the critical roles of Security, Legal, and IT, and the challenge of maturing Knowledge Management to ensure high-quality data
Places are limited, so please register your interest early.
Proudly sponsored by: Webex by Cisco.
Note: We regret that vendors and consultants cannot register for this event, which is designed for C-level executives and senior CX and Digital leaders at medium to large organisations.
