Over the last 10 years, Fiji has come out of nowhere to build a thriving BPO sector which now serves a large number of ANZ and global brands.
At this event, we’ll share why, with a case study from Are Media – publishers of titles such as The Australian Women’s Weekly, Better Homes & Gardens, Woman’s Day, Marie Claire, TV WEEK, New Idea, Australian Gourmet Traveller and ELLE. We’ll cover:
- Why Are Media transitioned from the Philippines to Fiji
- Managing a smooth vendor transition
- Journey and learnings outsourcing to date
- “Before and after” business results: escalations, backlog, call abandon rate and cross-sell revenues
- What the future looks like.
This will be followed by a fireside chat with the Founder of one of Fiji’s leading BPOs, and a live crossover to their Fiji operations.
There will be ample time for audience Q&A. Attendees receive:
⭐️ $50 Uber Eats voucher OR charity donation
⭐️ Champagne prize for the best audience question.
Who can attend: leaders responsible for customer service, contact centre, operations, back office and HR, as well as entrepreneurs and C-suite executives. We apologise that this event is not open to consultants, vendors and BPOs.
