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Businesses in Australia are spoilt for choice when it comes to contact centre outsourcing – there are hundreds of vendors in this multi-billion dollar market. But before you go about selecting a vendor, it’s important to understand the commercial models available, and the benefits of outsourcing, which you can drop straight into a business case.

Also covered in this white paper:

– How to decide whether to onshore or offshore

– Which industries are outsourcing their contact centre

– Which work types are suitable for outsourcing.

*This content has been sponsored by a third party who will receive your contact details.

**This report is not available to BPOs.

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