Businesses in Australia are spoilt for choice when it comes to contact centre outsourcing – there are hundreds of vendors in this multi-billion dollar market. But before you go about selecting a vendor, it’s important to understand the commercial models available, and the benefits of outsourcing, which you can drop straight into a business case.
Also covered in this white paper:
– How to decide whether to onshore or offshore
– Which industries are outsourcing their contact centre
– Which work types are suitable for outsourcing.
*This content has been sponsored by a third party who will receive your contact details.
**This report is not available to BPOs.