Archives: Events

Over the last 10 years, Fiji has come out of nowhere to build a thriving BPO sector which now serves a large number of ANZ and global brands.

At this event, we’ll share why, with a case study from Are Media – publishers of titles such as The Australian Women’s Weekly, Better Homes & Gardens, Woman’s Day, Marie Claire, TV WEEK, New Idea, Australian Gourmet Traveller and ELLE.  We’ll cover:

• Why Are Media transitioned from the Philippines to Fiji
• Managing a smooth vendor transition
• Journey and learnings outsourcing to date
• “Before and after” business results: escalations, backlog, call abandon rate and cross-sell revenues
• What the future looks like.

This will be followed by a fireside chat with the Founder of one of Fiji’s leading BPOs, and a live crossover to their Fiji operations.

There will be ample time for audience Q&A. Attendees receive:

⭐️  $50 Uber Eats voucher OR charity donation

⭐️  Champagne prize for the best audience question.

Who can attend: leaders responsible for customer service, contact centre, operations, back office and HR, as well as entrepreneurs and C-suite executives. We apologise that this event is not open to consultants, vendors and BPOs.

• Build a commercial framework that mutually incentivises “doing more with less”
• Leverage workforce analytics to improve employee experience and productivity
• Create a feedback loop from operations to product and marketing teams to identify customer pain points and drive competitive offerings  
• Benefit from smart and safe use of AI in recruiting and training, operations, reporting, and analytics.
• Redefine loyalty from Transaction to Relationship through digital, meaningful, and differentiated customer experiences.

Aussie Broadband knows a thing or two about consumer trust: they’ve been voted Australia’s “most trusted telco” 5 years in a row, according to Roy Morgan research. And it’s no surprise that customer service is at the heart of the trust now inherent in their brand.

Join our CX roundtable to hear Ben O’Shea, General Manager of Cloud & SRE at Aussie Broadband, talk about the journey they are embarking on to embed AI in the customer experience, with a focus on trust, governance and service quality.

Over a delicious working lunch, we’ll then open up to a peer-led discussion covering:

• Strategic Opportunity: Identifying the highest impact wins for AI in CX today
• Prioritisation: Defining which use cases to greenlight and proceed with, in the face of budget and resource challenges
• The Implementation Journey: the practicalities of AI deployment, particularly the critical roles of Security, Legal, and IT, and the challenge of maturing Knowledge Management to ensure high-quality data

Places are limited, so please register your interest early.

Proudly sponsored by: Webex by Cisco.

Note: We regret that vendors and consultants cannot register for this event, which is designed for C-level executives and senior CX and Digital leaders at medium to large organisations.

What are the top global AI trends shaping Customer Experience in 2026? Join our online executive lunch to ensure you have the latest intelligence in this rapidly evolving space. Our expert speakers will cover:

• Key market trends shaping the CX landscape
• How top CX performers use AI differently – predictive, proactive, personalised CX
• ROI and KPI impact of AI in CX - customer churn rates, CLV, NPS
• Data privacy as a CX differentiator
• Productivity gains across key AI use cases
• Agentic AI forecasts for the next 2 years

We’ll have a fireside chat with Cisco’s Director, AI Solution Consulting and Ops, Abhiram Kramadhati, and Symbos Group CEO, Avik Choudhuri, bringing to life these trends through the lens of real-life pilots and deployments.

There’ll be plenty of time for Q&A. Attendees receive a choice of:

⭐️ A$50 Uber Eats voucher OR

⭐️ A$50 charity donation

Don’t miss this insightful session! (NB. There are limited places so please register early.)

Proudly sponsored by Webex by Cisco.

This event is designed for C-level executives and senior CX, Contact Centre, I.T. and Digital leaders at medium to large organisations across Australia and New Zealand. We regret that vendors and consultants cannot register.

Recent global turmoil has shone a spotlight on the BPO industry, as a boon for Australian businesses grappling with cost pressures, supply chain disruption and talent gaps. Join our Business Forum to:

• learn about the state of play in Australia's favourite offshore services destination, the Philippines
• draw inspiration and knowledge from others already outsourcing
• meet Government and industry stakeholders to deepen your connections in-market.

Proudly hosted by the Philippine Trade & Investment Centre, IBPAP and HIMAP.

This event is designed for senior executives at medium to large organisations. This includes leaders across Finance, Operations, I.T. and the C-Suite. Registration essential.

Voice AI is one of the newest, most powerful, yet under-leveraged channels in customer experience. This exclusive roundtable brings together senior Customer Leaders in Sydney to explore how to get started with Voice AI, and ensure success.

We’ll kick off with a fireside chat with Andrew Dome, Uniting NSW.ACT's Chief Digital & Information Officer, learning from their ground-breaking GenAI voice bot, Jeanie. This will be followed by open, peer-driven discussion, covering:

• How to identify the best use cases for Voice AI
• Busting myths around customer uptake across demographics
• Best practices and planning for successful service design
• Measuring ROI and preparing a winning business case.

Places are limited, so please register your interest early.

Proudly sponsored by: Webex by Cisco.

Note: We regret that vendors and consultants cannot register for this event, which is designed for C-level executives and senior CX and Digital leaders at medium to large organisations.

• How staff leasing works and differences with traditional outsourcing
• Culture, communication and collaboration – the 3 Cs to focus on
• Proven talent attraction and retention strategies
• The economics of the staff leasing model.

As competition in the BPO industry intensifies, the imperative has never been stronger to hire talent faster and smarter.

At this complimentary online lunch event, we'll demonstrate how BPO leaders can benefit from AI and automation to achieve efficiency in the recruitment process, while impressing clients with a market-leading solution. 

• Learn how leading BPOs are using AI and automation to cut hiring time by up to 68% without sacrificing candidate quality - we'll hear from case study Activus Connect (a Tech Mahindra company)
• Discover how predictive hiring data can help reduce agent turnover and improve on-the-job performance before you ever make an offer
• See how to replace manual, spreadsheet-driven processes with a single platform built for the way BPOs actually hire: multi-location, multi-client, high-volume
• Hear from speakers with deep BPO experience on how to impress clients with faster ramp times and better hiring outcomes
• Get actionable tactics from “The BPO Recruitment Playbook,” a practical guide to high-volume, client-oriented recruitment.

There’ll be plenty of time for Q&A. Attendees receive:

⭐️  A$50 Uber Eats voucher OR charity donation 

⭐️  A copy of "The BPO Recruitment Playbook - Practical Tactics for High Volume, Client-Oriented Recruitment"

Don’t miss this insightful session! 

Note: 12pm start time is AEST time zone. This converts to:

  Sydney / Melbourne,12pm

  India, 7.30am

  Philippines, 10am

  Japan, 11am

 Fiji, 2pm

This event is designed for BPO leaders throughout the Asia-Pacific in the following roles:

• C-Suite (CEOs, COOs, Chief People/HR Officers)
• Senior HR / Talent Acquisition leaders
• Senior Operations / WFM leaders

While this event has already taken place, you can request the recording by entering your details below:

Building on the success of Matchboard's sell-out BPO Exchange event in 2025, we're once again bringing together BPO stakeholders from across the region for a day of exceptional networking, learning and discovery.

This event is a must-attend if you're a BPO leader, consultant, analyst, client, investor, or a representative of a BPO industry association. We also welcome Government agencies, and vendors of technology, infrastructure and services catering to the BPO industry.

Our draft agenda (currently being finalised) covers:

• What’s changed in the outsourcing M&A landscape in the last 12 months
• From volume to value: global trends in the BPO industry
• Find the Gap: opportunities for positioning in the US market
• A comparison of pricing & workforce across 3 locations & 2 operating models
• The use case for AI in Recruitment and Workforce Analytics
• Roundtables: Everything you need to know about... (1) Fiji (2) the Philippines (3) South Africa (4) Telephony and CX Tech (5) M&A (6) The future of the staff leasing model (7) Marketing
• Client Panel: Success stories from the back office
• Client Panel (including Optus): The CX buyer perspective - what are we looking for in a BPO partnership? 
• Getting on the radar of Analysts
• Optimising your sales team
• Roundtables: Everything you need to know about... (part 2)
• Tech Panel: How tech brands can support your go-to-market
• Networking
• Prize-giving, including presentation of the inaugural BPO Leader of the Year Awards.

Why Attend:

• Hear directly from client-side executives and get inside the mindset of big brands
• Challenge your thinking on the future of the BPO industry
• Forge new partnerships
• Meet procurement consultants
• Uncover M&A opportunities
• Stay abreast of industry trends
• Get inspiration for new strategies around growth and pricing
• Network with peers

Cost per person (excluding GST):

• A$1,750 for BPOs, Procurement Consultants, Analysts, Clients of BPOs ($100 discount for multiple attendees from the same company)
• A$2,500 for Vendors (technology, telco, real estate, recruitment), industry bodies, accreditation bodies

Payment options: credit card or bank transfer. An invoice will be issued upon registration below. 

For sponsorship or attendance inquiries, contact sharon@matchboard.com.au and view our promo video.

For businesses looking to reduce cost and find the best talent, outsourcing services to the Philippines is nothing new. What is new, however, is an operating model called co-sourcing. Co-sourcing, otherwise known as staff leasing, has taken off rapidly in Canada and Australia, yet remains the industry’s best-kept secret in the U.S., where a managed services approach is still standard.

Join a lively roundtable discussion where we’ll introduce the cost, workforce retention and governance benefits of co-sourcing, then cover:

• Different approaches to outsourcing – there’s no one size fits all
• Common challenges offshore and how to overcome them
• Talent availability and cost guidelines across roles ranging from customer service and accounting to digital and I.T.
• Building a winning employee value proposition in the Philippines to attract and retain top talent.

To kick off, we’ll have a fireside chat with Rick Orlowski of BDA, which has successfully built a co-sourced team of more than 300 FTE in the Philippines.

This is an opportunity for Austin leaders to come together to share ideas and best practices around offshoring, over a delicious networking lunch.

Proudly sponsored by Satellite Office.

Please note: We regret that vendors and consultants cannot register for this event, which is designed for senior Operations, IT, Customer Experience, HR and Finance leaders at private sector businesses.

Limited places. Please register interest early.

Customer expectations are evolving faster than most CX strategies can keep up. As AI becomes embedded across service, sales and support, CX leaders face a defining question: how do you scale intelligence and automation without losing trust, empathy and human connection?

This exclusive roundtable brings together senior Customer Leaders in Brisbane to explore how the next era of customer experience is being shaped — not just by technology, but by how organisations design interactions across voice, digital and human touchpoints.

Through open, peer-driven discussion, we’ll explore:

• How leading teams are using AI to anticipate customer needs and enable more natural, contextual interactions

• Where personalisation adds value — and where it risks crossing privacy or trust boundaries

• How organisations are rethinking the balance between automation and human engagement across channels

• Which new CX metrics matter most in 2026, as loyalty, trust and emotional connection become board-level priorities

Places are limited, so please register your interest early.

Proudly sponsored by Zoom.

Note: We regret that vendors and consultants cannot register for this event, which is designed for senior CX leaders at medium to large businesses and Government.

Once again in 2026, Matchboard is hosting a one-of-a-kind event for Australia's most senior Customer Leaders. With an exciting variety of networking, matchmaking and learning opportunities, over good food and wine, plus a Fiji travel voucher giveaway, you won’t want to miss Executive Connections!

Program in a nutshell:

A 3-hour exclusive, complimentary event for senior CX, Contact Centre and Digital Leaders at a 5-star venue in Sydney’s CBD

4.00pm  Networking with your peers over canapes and wine

5.00pm  Thought-provoking presentation/roundtables, with keynote by Angelo Azar, Chief Operating Officer, Ubank ("Outside-In Thinking: Starting with Customer Needs to Find Fit-for-Purpose Solutions")

6.00pm  Matchmaking - curated 10-minute one-on-one meetings reflecting your areas of interest

6.50pm  Lucky draw - a host of prizes up for grabs, including a free trip to Fiji!

7.00pm  End

Who can register?

• Executives (General Manager/Director/Head of/C-level or equivalent) responsible for Customer functions, including contact centre, digital/customer experience or customer service.
• Vendors and consultants are not able to register outside of sponsoring organisations.

Unlock the secrets to successful offshore operations in the Philippines

Join us for a complimentary lunch event designed for leaders considering or actively building offshore customer service and back office teams.

Hear directly from Tom Davey, CEO of GoGet, as he shares GoGet's offshore playbook—including proven strategies for retaining top talent, building high-performance cultures, and developing versatile teams that drive real results. This intimate fireside chat will be followed by a peer roundtable where you'll exchange ideas and best practices with fellow leaders navigating similar challenges.

Whether you're a fast-growth startup or an established enterprise, this is your opportunity to learn from real experience and connect with peers who understand your growth stage.

Proudly sponsored by TREC Australia.

Limited places. Please register interest early.

Please note: We regret that vendors and consultants cannot register for this event.

There’s lots of talk about tech innovation, but how about innovation in the way we attract, retain and manage our contact centre people?

Join a lively roundtable discussion for Contact Centre and Talent Acquisition leaders, where we’ll discuss innovative approaches to: 

• Hiring in a hurry, with talent communities
• Planning for peak
• Dealing with the leaky bucket (attrition!)
• Building a winning employee value proposition – getting creative to meet the needs of a diverse workforce.

We’ll have a fireside chat with Joshua Curtis of Super Retail Group to kick off.

This is an opportunity for Sydney leaders to come together to share ideas and best practices to uplift industry performance and employee experience.

Proudly sponsored by Weploy.

Please note: We regret that vendors and consultants cannot register for this event, which is designed for senior contact centre, workforce and HR leaders at private sector businesses.

A recent study by Morning Consult revealed that consumers embrace AI in customer service only when it leads to resolution of their inquiry. This should come as no surprise, yet the prevalence of “Doom Loop” self-service bots suggests that organisations have a lot of work to do to win the trust and confidence of customers.

Join our lunch for Customer leaders at one of Melbourne's top restaurants, where we’ll discuss strategies to improve resolution as a key driver of customer retention and satisfaction. We’ll cover:

• the importance of “right to connect” with a human
• AI-intent routing to ensure the best-suited agents are assigned to solve specific issues
• using AI behind the scenes to empower agents with real-time knowledge and suggestions to drive resolution
• why data security is essential to trust, giving consumers the confidence to interact with bots.

Proudly sponsored by Zoom.

Note: We regret that vendors and consultants cannot register for this event, which is designed for senior CX leaders at medium to large businesses and Government.

A recent study by Morning Consult revealed that consumers embrace AI in customer service only when it leads to resolution of their inquiry. This should come as no surprise, yet the prevalence of “Doom Loop” self-service bots suggests that organisations have a lot of work to do to win the trust and confidence of customers.

Join our lunch for Customers leaders at one of Auckland's most exclusive venues, where we’ll discuss strategies to improve resolution as a key driver of customer retention and satisfaction. We’ll cover:

• the importance of “right to connect” with a human
• AI-intent routing to ensure the best-suited agents are assigned to solve specific issues
• using AI behind the scenes to empower agents with real-time knowledge and suggestions to drive resolution
• why data security is essential to trust, giving consumers the confidence to interact with bots.

Proudly sponsored by Zoom.

This event will be repeated for Customer Leaders in Melbourne on Nov.27.

Note: We regret that vendors and consultants cannot register for this event, which is designed for senior CX leaders at medium to large businesses and Government.

A recent study by Morning Consult revealed that consumers embrace AI in customer service only when it leads to resolution of their inquiry. This should come as no surprise, yet the prevalence of “Doom Loop” self-service bots suggests that organisations have a lot of work to do to win the trust and confidence of customers.

Join our roundtable lunch for leaders in the Brisbane CX community, where we’ll discuss strategies to improve resolution as a key driver of customer retention and satisfaction. We’ll cover:

• the importance of “right to connect” with a human
• AI-intent routing to ensure the best-suited agents are assigned to solve specific issues
• using AI behind the scenes to empower agents with real-time knowledge and suggestions to drive resolution
• why data security is essential to trust, giving consumers the confidence to interact with bots.

Proudly sponsored by Zoom.

This event will be repeated for Customer Leaders in Melbourne on Nov.27.

Note: We regret that vendors and consultants cannot register for this event, which is designed for senior CX leaders at medium to large businesses and Government.

A recent study by Morning Consult revealed that consumers embrace AI in customer service only when it leads to resolution of their inquiry. This should come as no surprise, yet the prevalence of “Doom Loop” self-service bots suggests that organisations have a lot of work to do to win the trust and confidence of customers.

Join our roundtable lunch for leaders in the Adelaide CX community, where we’ll discuss strategies to improve resolution as a key driver of customer retention and satisfaction. We’ll cover:

• the importance of “right to connect” with a human
• AI-intent routing to ensure the best-suited agents are assigned to solve specific issues
• using AI behind the scenes to empower agents with real-time knowledge and suggestions to drive resolution
• why data security is essential to trust, giving consumers the confidence to interact with bots.

Proudly sponsored by Zoom.

Note: We regret that vendors and consultants cannot register for this event, which is designed for senior CX leaders at medium to large businesses and Government.

There's lots of talk about tech innovation, but how about innovation in the way we attract, retain and manage our contact centre people?

Join a lively roundtable discussion for Contact Centre and Talent Acquisition leaders, where we'll discuss innovative approaches to: 

• Hiring in a hurry, with talent communities
• Planning for peak
• Dealing with the leaky bucket (attrition!)
• Building a winning employee value proposition - getting creative to meet the needs of a diverse workforce.

We'll have a fireside chat with Joshua Curtis of Super Retail Group to kick off.

This is an opportunity for Melbourne leaders to come together to share ideas and best practices to uplift industry performance and employee experience.

Proudly sponsored by Weploy.

Please note: We regret that vendors and consultants cannot register for this event, which is designed for senior contact centre and HR leaders at private sector businesses.

We will be repeating this hugely successful event in 2026! For sponsorship or attendance inquiries, contact sharon@matchboard.com.au and view our promo video. In the meantime, grab a copy of our white paper, The Future of the BPO Industry, and the Impact of AI, based on insights from the event.

BPO Exchange is Australia’s first ever event bringing together all stakeholders in the BPO industry. This includes BPO leaders, consultants, analysts, clients and investors, as well as industry associations, Government agencies, and vendors of technology, infrastructure and services.

At this exclusive one-day event, we'll cover:

• What the market wants - a Client Panel including speakers from Westpac, Woolworths, Healthdirect, Prospa and Airtasker
• The future of the BPO industry, and the impact of AI
• M&A
• Organic growth strategies
• Pricing innovation
• Matchboard data trends
• Partnering with consultants and analysts
• Partnering and productising with technology vendors 
• Risky Business: why the human factor is the greatest challenge in outsourced operations
• Cracking the Government sector
• Differentiating your offshore BPO in a crowded market
• Country updates - the Philippines, Fiji.
• ... and much more.

Why Attend:

• Hear directly from client-side executives and get inside the mindset of big brands
• Challenge your thinking on the future of the BPO industry
• Forge new partnerships
• Meet procurement consultants
• Uncover M&A opportunities
• Stay abreast of industry trends
• Get inspiration for new strategies around growth and pricing
• Network with peers

Cost per person (excluding GST):

• A$1,500 for BPOs, Procurement Consultants, Analysts
• A$2,500 for Vendors (technology, telco, real estate, recruitment), industry bodies, accreditation bodies

Payment options: credit card or bank transfer. An invoice will be issued upon registration below. 

Against a backdrop of rising wages and staff shortages in the UK and Western Europe, Malta has emerged as an attractive option for contact centre outsourcing.  While the country is known as a brilliant holiday destination, CX leaders are now realising it also offers the perfect mix of ingredients for successful customer service: a talented English-speaking and multilingual workforce, EU membership, and relatively low cost.

To learn more, join our online lunch event featuring 4 fantastic speakers from the travel, utilities and BPO sectors. Attendees receive:

* a £20 or €25 lunch voucher (OR charity donation)

* Opportunity to win the best question prize: a bottle of champagne or equivalent.

Places are limited so please be quick to register your interest below.

Who should attend: executives responsible for contact centre, customer service, CX or back office functions serving a UK or European customer-base. We apologise that this event is not open to vendors, BPOs and consultants.

CX and Contact Centre Leaders are navigating a fast-paced landscape, balancing excitement and pressure as technology rapidly transforms the customer experience.

Join your peers for a premium roundtable lunch where we’ll cut through the noise and explore, through the lens of Amazon Connect and GenAI:

• Practical strategies to deliver contextual, personalised, and automated customer service across every channel-calls, SMS, email, video, chat, bots, apps, and more
• Tools and techniques to empower agents, boost productivity, and drive deeper engagement
• A hands-on look at GenAI-powered self-service, showing how customers can resolve issues instantly and seamlessly
• Insights on leveraging AI to uncover customer trends and optimise capacity planning
• The latest in virtual hold, voice biometrics, and CRM integrations

This event is a unique opportunity for both existing AWS clients and those on other platforms to discover the Art of the Possible in CX, while building connections and sharing ideas with industry peers.

Proudly sponsored by iCXeed.

Please note: We regret that vendors and consultants cannot register for this event, which is designed for senior CX and contact centre leaders at private sector businesses.

There has never been a time of faster, deeper change for CX and Contact Centre Leaders. Join your industry peers for a delicious roundtable lunch where we’ll explore: 

• The fast-evolving relationship between humans and AI
• Real-time, data-driven decision-making at scale
• Discovering hidden opportunities through customer conversation intelligence
• Preparing and upskilling teams for the CX organisation of tomorrow.

This event is a unique opportunity for local customer leaders to connect in person, share challenges and successes, and uncover new ideas in an environment defined by constant evolution.

Sponsored by Zoom.

Note: We regret that vendors and consultants cannot register for this event, which is designed for senior CX leaders at medium to large businesses.

Request to join below

There has never been a time of faster, deeper change for CX and Contact Centre Leaders. Join your industry peers for a delicious roundtable lunch where we’ll explore: 

• The fast-evolving relationship between humans and AI
• Real-time, data-driven decision-making at scale
• Discovering hidden opportunities through customer conversation intelligence
• Preparing and upskilling teams for the CX organisation of tomorrow.

This event is a unique opportunity for local customer leaders to connect in person, share challenges and successes, and uncover new ideas in an environment defined by constant evolution.

Sponsored by Zoom.

Note: We regret that vendors and consultants cannot register for this event, which is designed for senior CX leaders at medium to large businesses. This event will be repeated in Perth on Jun.17, 2025.

Request to join below

The 2026 date for this annual event is Sep.17. Sponsorship and attendance inquiries: sharon@matchboard.com.au

Once again in 2025, Matchboard is hosting a one-of-a-kind event for Australia's most senior Contact Centre and CX Executives. With an exciting variety of networking, matchmaking and learning opportunities, over good food and wine, plus lucky door prizes, you won’t want to miss Executive Connections!

Program in a nutshell:

A 3-hour exclusive, complimentary event for senior Contact Centre and CX Leaders at a 5-star venue in Sydney’s CBD

4.00pm  Networking with your peers over canapes and wine

5.00pm  Thought-provoking guest speakers, including a fireside chat with the Hon. Victor Dominello, and a keynote by First Source entitled "CX in the Age of AI-in-the-Loop: How Agentic AI is Redefining Trust, Speed, and Human Connection"

6.00pm  Matchmaking - curated 10-minute one-on-one meetings reflecting your areas of interest

6.50pm  Lucky draw - first prize is a $1,500 travel voucher for the Philippines!

7.00pm  End

Who can register?

• Executives (General Manager/Director/Head of/C-level or equivalent) responsible for Customer functions, including contact centre, digital/customer experience or customer service.
• Vendors are not able to register outside of sponsoring organisations.

Join our complimentary online lunch for senior Recruitment industry executives! This event will be packed with insights to help you drive both productivity and profitable growth in your business. Using case studies and data, we'll demonstrate:

• how to achieve measurable improvements in Consultant performance, new client lead generation and acquisition
• systems for productivity gains and efficiency, underpinning profitable growth
• standardisation of high-performance activity models and scaling these across the team
• measuring productivity and output beyond GP, KPI-driven performance tracking
• automated planning and task allocation to drive revenue
• driving change with people and taking Consultants on the journey to embrace new tools and tech

We'll also run a short demo showing how simple AI tools can drive significant productivity for Consultants.

Our speakers are former staffing industry C-Suite who've built / operated / scaled / sold highly successful businesses - and are now helping other Recruitment businesses do the same.

There’ll be plenty of time for Q&A. Attendees receive:

⭐️ Lunch in the form of a $50 Uber Eats voucher (OR $50 charity donation)

⭐️ Practical insights that you can leverage for long-term planning to drive performance

⭐️ Plenty of quick win take-aways!

Don’t miss this insightful session.

This event is designed for senior executives at Australian recruitment agencies. Places are limited. Please register your interest below.

Finance and Accounting leaders are invited to an exclusive online lunch event, where we’ll open your eyes to the exciting opportunity of outsourcing to Fiji. Fiji’s talented workforce, available at a fraction of the cost of Australia or New Zealand, has deep experience in F&A functions including:

• A/R and A/P
• General ledger
• GST and BAS filings
• Credit assessment
• Loans and data processing
• Debt collections
• …just to name a few.

The event will open with a welcome address by the Deputy Prime Minister of Fiji, Manoa Kamikamica. Sharvek Naidu, Partner, KPMG Fiji, will then provide an overview of the Fiji finance and accounting workforce and costs. This will be followed by a panel discussion with the Global CFO and Director of Pepper Advantage, and audience Q&A.

Attendees receive:

* $50 Uber Eats voucher (OR charity donation)

* Opportunity to win the best question prize: a bottle of champagne.

Places are limited so please be quick to register your interest below. NB: we apologise that this event is not open to vendors, BPOs and consultancies.

Choosing the right location(s) for your outsourcing strategy is critical to success. Whether it’s the skillset availability or accent of the local workforce, or having operations split across two countries to mitigate risk, every business has different drivers.  At this event, we’ll throw the spotlight on the Philippines and Fiji, looking at each country’s strengths and differences.

We’ll have a case study presentation by Citro, a rapidly growing financial services startup backed by AMP, followed by a BPO panel discussion and audience Q&A. Attendees receive:

⭐️  Lunch ($50 voucher OR mystery lunch delivered to your door) OR $50 charity donation

⭐️ Champagne prize for the best audience question.

NB Event start time is 12pm AEDT (Sydney/Melbourne), 2pm NZDT.

Who can attend: senior leaders in Australia or New Zealand responsible for a customer service or back office function, as well as entrepreneurs and business owners. As places are limited, we apologise the event is not open to vendors, BPOs or consultants.

Please be quick to register interest by entering your email below, as this event is expected to book out.

Ready to outsource? Get pricing here

This event is proudly supported by:

When you think of an average contact center, you probably don’t imagine Pacific Island paradises, still lagoons and hammocks strung between palm trees where you can enjoy "island time". You don't imagine Polynesian princesses like Moana chasing Dwayne "The Rock" Johnson across a sparkling blue ocean. And yet …

Let's just say that while Fiji might appear to be the most unlikely outsourcing destination you've ever considered, you might think differently once you've attended this event. We’ll share why, with a fantastic case study from McDonalds (Australia), covering:

• Why Fiji?
• Journey outsourcing to date
• Overview of learnings and outcomes.

This will be followed by a fireside chat with the Founder of one of Fiji’s leading BPOs. There will then be ample time for audience Q&A. Attendees receive:

⭐️  Opportunity to win the best question prize: a free return flight to Fiji courtesy of Fiji Airways (*)

⭐️  $25 Uber Eats voucher (OR $25 charity donation)

⭐️  A complimentary "Why Fiji" white paper

Note this event is at 3pm ET / 12pm PT (Feb.26) for our U.S. audience, and 7am AEDT / 9am NZ time (Feb.27) for those in Australia or New Zealand.

Who can attend: leaders responsible for customer service, contact center, operations, CX, and C-suite executives. We apologise that this event is not open to BPOs, consultants and vendors.

Places are limited, so please be quick to register interest!

(*) Prize Terms and Conditions: Economy class flights. Non-transferrable. Subject to availability. Direct flights ex any one of the following airports: LAX, SFO, DFW, HNL and SYD, MEL, ADL, BNE. Valid for travel until December 30, 2025. Hosted BPO tour with lunch or dinner in Fiji. 

Ready to outsource? Get pricing here